Because every patient deserves the best developed workforce.
Tier 1 Customer Support Specialist
Location
Tennessee
Posted
19 hours ago
Salary
$19 - $20 / hour
Seniority
Junior
Job Description
Tier 1 Customer Support Specialist
HealthStream
• Provide exceptional customer service and product support • Be the face of HealthStream and become clients’ biggest advocate • Understand the ins and outs of HealthStream products • Delight clients with knowledge and positivity • Develop skills for individual career paths based on interests • Adhere to all HealthStream security policies and procedures • Provide phone, email, and chat support • Troubleshoot and diagnose reported problems • Build strong relationships with colleagues and customers • Identify, test, and verify issues for documentation • Collaborate cross-functionally on customer-focused initiatives • Participate in testing new features and suggest enhancements
Job Requirements
- At least one year of experience in a technical help desk or technical support role
- Bachelor’s degree in a related discipline preferred
- Practical knowledge of the healthcare industry a definite plus
- Extraordinary, charismatic phone presence
- Excellent written communication skills
- Strong problem-solving skills
- Ability to communicate with non-technical and technical customers
- Working knowledge of Microsoft operating systems
- Familiarity with tools like Salesforce and Microsoft Teams
- Basic understanding of SQL is a plus
- Flexibility to work a 8-hour schedule between 7 AM – 7 PM CST, Monday through Friday
Benefits
- Medical, Dental and Vision insurance
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
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