Winning Assistants LLC
We provide virtual assistants from the top 1% global talent pool to help companies scale & streamline operations.
Referral and Patient Experience Coordinator
Location
Philippines
Posted
12 days ago
Salary
$5 - $6 / hour
Seniority
Senior
High SchoolEnglish
Job Description
Referral and Patient Experience Coordinator
Winning Assistants LLC
• Answer phone calls from patients and referring doctors • Schedule appointments and follow-ups • Provide friendly, professional, and patient-centered support • Make follow-up calls to ordering physicians after patient visits • Express appreciation and build strong professional relationships • Communicate confidently and professionally with medical providers • Perform insurance verification • Assist with general administrative tasks • Use tools such as iFax for communication and documentation
Job Requirements
- Strong customer service background, preferably in healthcare
- Excellent English communication skills (spoken and written)
- Confident, professional, and personable phone presence
- Experience communicating with patients and/or medical professionals
- Understanding of HIPAA compliance and patient confidentiality
- Ability to work independently in a remote environment
- High level of reliability and professionalism
- Previous experience as a Medical Receptionist, Virtual Medical Receptionist, or similar healthcare role (Preferred)
- Experience working with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems (Preferred)
- Familiarity with iFax or similar fax/document systems (Preferred)
- Experience with patient scheduling, intake, and front desk operations (Preferred)
- Exposure to insurance verification or healthcare administrative workflows (Preferred)
- Clear, natural, and professional communication style (Ideal Candidate Profile)
- Comfortable and confident handling phone conversations (Ideal Candidate Profile)
- Able to sound personable and engaging (not scripted or robotic) (Ideal Candidate Profile)
- Friendly, warm, and approachable (Personality Traits)
- Appreciative and grateful demeanor (Personality Traits)
- Confident yet cooperative and kind (Personality Traits)
- Positive attitude with strong people skills (Personality Traits)
- Willingness to learn and adapt to new systems and processes (Trainability)
- Open to feedback and continuous improvement (Trainability)
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
