Roadside Event Coordinator
Location
United States
Posted
13 days ago
Salary
$18 - $22 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Roadside Event Coordinator
ROCKY MOUNTAIN TRUCK CENTER GROUP
Role Description The Event Coordinator is responsible for the full lifecycle of roadside and repair events, from intake and triage through dispatch, updates, and close-out. You will: - Answer and document inbound calls from fleets and drivers - Create and manage events in company systems - Coordinate with technicians, wrecker operators, and service advisors - Keep customers informed and calm in high-stress situations This role requires strong communication, attention to detail, and the ability to manage multiple active events at once in a fast-paced, 24/7 environment. Qualifications - 1–2+ years of experience in a customer service, dispatch, call center, transportation, or similar high-volume phone environment. - Strong verbal and written communication skills; able to remain calm and clear under pressure. - High attention to detail and accuracy in data entry and documentation. - Ability to manage multiple calls and active events at the same time. - Comfortable working with computers, multiple applications, GPS or map tools, and phone/headset systems. - Willingness to work shifts that may include evenings, nights, weekends, and holidays in a 24/7 operation. Requirements - Experience in trucking, transportation, logistics, roadside assistance, or repair/towing operations. - Prior work in dispatch, breakdown coordination, or emergency response centers. - Familiarity with basic truck/vehicle terminology and common breakdown scenarios. Benefits - Competitive hourly pay, depending on experience and location. - Eligibility for benefits such as health insurance, 401(k), and paid time off, subject to plan terms and waiting periods.
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