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Extraordinary People. Extraordinary Results.
IT Support Engineer
Location
United States
Posted
105 days ago
Salary
$29 - $33 / hour
Seniority
Senior
Job Description
IT Support Engineer
Intercare Holdings Insurance Services
• Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues. • Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding. • Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications. • Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance. • Manage and maintain copy/print hardware and solutions across office locations. • Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets. • Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing. • Assist IT engineering with various infrastructure projects, migrations, and new technology deployments. • Identify opportunities to improve support processes and enhance the employee technology experience. • Provide support for office openings, relocations, and special events requiring on-site technical assistance.
Job Requirements
- 3+ years of experience in an internal IT support role within an enterprise environment.
- Hands-on experience supporting Active Directory, Entra ID, and Group Policy.
- Proficiency with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
- Experience with Windows 365 Cloud PCs, Intune device management, and Autopilot deployment.
- Strong experience supporting both Windows and Mac operating systems.
- Familiarity with copy/print hardware deployment, configuration, and troubleshooting.
- Demonstrated experience with IT Asset Management practices and tools.
- Excellent interpersonal and communication skills with a genuine client-first mindset.
- Ability to deliver white glove service with professionalism, patience, and empathy.
- Strong organizational skills and ability to thrive in a fast-paced environment.
- Excellent troubleshooting and problem-solving abilities.
- Ability to work independently while collaborating effectively with team members.
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