Aprende Institute logo
Aprende Institute

Aprende Institute is the leading online education platform for vocational skills in Latin America and the United States' Hispanic market. The company offers a wide array of online training and courses and has enrolled over 300,000 students. Aprende empowers learners to transform their interests into income by starting a new business or a new career. It integrates technology and digital media with traditional instructor-led classroom activities, giving its students a flexible and personalized learning experience, accessible on any device, that monitors students' progress and encourages engaged learning, skill mastery, and course completion. Furthermore, Aprende's tech platform and tailored content solutions assist corporations training and motivating their workforce and clients with unique experiences.

Virtual Instructor of Customer Service

Location

Mexico

Posted

1 day ago

Salary

MX$100 - MX$6K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Virtual Instructor of Customer Service

Aprende Institute

Role Description ¡Estamos buscando Docente Virtual de Atención y Servicio al Cliente! ¿Te apasiona enseñar y compartir tu experiencia en servicio al cliente? ¡Esta oportunidad es ideal para ti! Nuestro programa de Atención y Servicio al Cliente capacita a los estudiantes en herramientas esenciales para ofrecer experiencias memorables, comunicarse con claridad, gestionar situaciones difíciles y brindar un servicio excepcional. - Impartir clases virtuales en vivo. - Guiar a los estudiantes en el desarrollo de competencias clave para brindar un servicio empático y profesional. - Abordar temas como: - actitud de servicio - comunicación asertiva - escucha activa - manejo de quejas - resolución de conflictos - fidelización del cliente - Facilitar la participación en clase y acompañar el proceso de aprendizaje. - Evaluar el progreso de los alumnos y brindar retroalimentación clara y útil. Qualifications - Formación profesional en áreas como Administración, Atención al Cliente, Comunicación, Mercadeo, Hospitality, Hotelería o afines. - Experiencia profesional comprobable en atención al cliente, ventas, soporte, servicio posventa, hospitalidad o áreas relacionadas. - Dominio práctico de técnicas de servicio al cliente: comunicación asertiva, escucha activa, manejo de objeciones, manejo de conflictos y orientación al usuario. - Capacidad para explicar conceptos prácticos de forma clara, cercana y aplicable. - Excelente comunicación verbal y habilidades interpersonales. - Experiencia docente (deseable). Benefits - Salario: $6,000 MXN mensuales + Bono mensual de hasta $100 USD, pactado a partir del tercer mes en Aprende. El bono está sujeto a métricas de desempeño y evaluaciones de los estudiantes. - Trabajo remoto 100% - Horario: - Lunes a Viernes de 4:00 pm a 8:00 pm o de 5:00 pm a 9:00 pm (a elección del docente) - Sábados de 7:00 am a 11:00 am Hora México. (El horario a.m del día sábado, es posible cambiarlo por cualquier otro día de la semana) - Capacitación inicial sobre la plataforma y el enfoque metodológico. - Oportunidad de impactar positivamente el desarrollo profesional de cientos de estudiantes. - Inicio del programa: enero 2026. Company Description Aprende Institute is the leading online education platform for vocational skills in Latin America and the United States' Hispanic market. The company offers a wide array of online training and courses and has enrolled over 300,000 students. Aprende empowers learners to transform their interests into income by starting a new business or a new career. It integrates technology and digital media with traditional instructor-led classroom activities, giving its students a flexible and personalized learning experience, accessible on any device, that monitors students' progress and encourages engaged learning, skill mastery, and course completion. Furthermore, Aprende's tech platform and tailored content solutions assist corporations training and motivating their workforce and clients with unique experiences.

Related Job Pages

More General Jobs

Amz-AllStars logo

Amazon Catalog Specialist

Amz-AllStars

“Everything You Love, Now Fully Work from Home”

General1 day ago
Full TimeRemoteTeam 201-500Since 2018H1B No Sponsor

Role Description As an Amazon Catalog Specialist, you will be responsible for managing and optimizing product listings on Amazon. Your role will be critical in ensuring listing accuracy, resolving catalog issues, and improving product discoverability. By maintaining a well-structured and compliant catalog, you will enhance the brand's visibility and sales performance on the platform. We are looking for a detail-oriented and results-driven Amazon Catalog Specialist to oversee product listings, troubleshoot catalog-related issues, and implement best practices for Amazon marketplace success. This role requires strong knowledge of Amazon Seller Central, variation listings, keyword optimization, and catalog troubleshooting to maintain a high-performing, policy-compliant product catalog. Key Responsibilities - Catalog & Listing Management: - Manage and optimize product listings, including titles, descriptions, bullets, backend keywords, and images. - Set up and maintain parent-child variations and ensure accurate categorization for maximum discoverability. - Conduct regular catalog audits to ensure listing consistency, accuracy, and compliance with Amazon's best practices. - Promotions & Campaign Execution: - Coordinate Prime Day readiness, set up coupons and promotional deals, and ensure catalog compliance with Amazon policies during high-traffic events. - Listing Issue Resolution & Compliance: - Troubleshoot and resolve listing health issues such as suppressions, ASIN errors, and category misclassifications. - Monitor and address Amazon policy violations, account health alerts, and ensure compliance with marketplace standards. - Keyword Optimization & Performance Tracking: - Conduct keyword research and indexing to enhance search visibility. - Use tools like Helium 10, Data Dive, and Brand Analytics to track performance and optimize listings for higher conversions. - Customer Feedback & Competitive Monitoring: - Monitor customer reviews, returns, and Voice of the Customer insights to improve product quality and reduce return rates. - Manage responses to reviews and feedback to maintain brand reputation. - Keep an eye on competitors for pricing trends, policy violations, and listing strategies. Qualifications - 2+ years managing Amazon listings, including flat files, bulk uploads, and case resolution in Seller Central. - Proven ability to fix suppressed listings, ASIN merges, category errors, and address logistics-related triggers (e.g., fulfillment flags, lead times). - Hands-on experience with Prime Day planning, coupon setup, and deal creation. - Skilled in keyword research, indexing, and optimizing listings for search visibility. - Proficient with Helium 10, Data Dive, and Brand Analytics for performance tracking and competitor monitoring. - Strong English communication skills both written and verbal for case management and team collaboration. - Able to track and respond to customer reviews and returns to improve product and listing quality. - Familiar with Amazon policy enforcement and monitoring competitor listings for violations. Nice-to-Have - Multi-channel catalog experience (or willingness to learn) platforms may include Walmart, Wayfair, Target, Costco. - Familiarity with Amazon tools like Manage Your Experiments, A/B testing, and content experiments. What You’ll Bring to the Team - Detail-Oriented Mindset: Accuracy in managing and auditing product listings. - Process-Driven Approach: Familiarity with Amazon's compliance standards and catalog SOPs. - Data-Driven Decision-Making: Ability to analyze performance data and adjust strategies accordingly. - Problem-Solving Skills: Proactive in identifying and resolving catalog-related challenges. Schedule & Location Setup - Location: Fully Remote - Schedule: Philippine Time (PHT): Work days & hours: Monday to Friday, 4:00 PM - 1:00 AM Manila Time (1-hour lunch break) - Contract Type: Rank & File Benefits - Health Care - Social Security Contribution - Paid Leave - 13-Month Pay - 11 Holiday Leaves Application Be part of a fast-growing team where catalog accuracy and operational excellence drive customer satisfaction and sales performance. If you thrive in a detail-driven, results-focused environment we'd love to hear from you.

Philippines

Role Description Join our team as a Destination Wedding Travel Advisor, helping couples design and plan unforgettable weddings in dream locations around the world. You'll coordinate group travel, resort accommodations, and event logistics while ensuring every couple and guest receives an exceptional experience. - Assist couples in selecting ideal destinations and resorts for their wedding. - Coordinate group travel, accommodations, and special requests. - Manage reservations, itineraries, and guest bookings. - Provide guidance on destination requirements, travel details, and timelines. - Support couples and guests throughout the planning and travel process. Qualifications - Strong organizational and multitasking skills. - Excellent communication and client-service abilities. - Comfortable working independently in a remote environment. - Enthusiasm for weddings, travel, and event coordination. Benefits - Comprehensive onboarding, training, and mentorship. - Flexible, work-from-home scheduling. - Supportive, growth-focused team culture. - Access to travel education, resort training, and exclusive industry perks.

United States

Role Description Join our team as a Cruise Specialist, where you'll help travelers plan unforgettable ocean voyages across the globe. From weekend getaways to bucket-list sailings, you'll provide personalized guidance and support through every step of the booking process. - Recommend cruise itineraries based on client needs and preferences. - Manage reservations, documentation, and special requests. - Offer suggestions for excursions, dining, and onboard entertainment. - Maintain clear, consistent communication with clients. - Stay updated on supplier promotions, cruise line updates, and training. Qualifications - Strong communication and interpersonal skills. - Excellent attention to detail and organization. - Tech-savvy and comfortable learning booking tools and systems. - Enthusiasm for travel and creating meaningful cruise experiences. Benefits - Comprehensive onboarding and ongoing mentorship. - Flexible, remote work scheduling. - Supportive, growth-oriented team culture. - Access to travel education, cruise industry resources, and exclusive perks.

United States

Role Description Join our team as a Holiday Coordinator, helping families, groups, and individuals plan memorable vacations year-round. You'll coordinate bookings, itineraries, and seasonal experiences to ensure every trip is smooth, stress-free, and unforgettable. - Assist clients in selecting holiday destinations and travel packages. - Coordinate transportation, lodging, and excursion details. - Provide insight on seasonal events, activities, and local highlights. - Manage bookings, documentation, and travel arrangements. - Deliver reliable communication and high-quality service throughout the process. Qualifications - Excellent organizational and communication skills. - Detail-oriented and focused on client satisfaction. - Comfortable working independently in a remote setting. - Enthusiasm for travel, planning, and creating meaningful experiences. Benefits - Comprehensive training and ongoing mentorship. - Flexible, remote work scheduling. - Supportive, growth-focused team environment. - Access to travel education, supplier resources, and exclusive industry perks.

Australia