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We envision a future in which equitable, effective, and locally nuanced healthcare delivery supports a healthy populous.
Patient Care Coordinator
Location
California
Posted
22 days ago
Salary
$25 - $28 / hour
Seniority
Junior
Job Description
Patient Care Coordinator
Wellness Equity Alliance
• Conduct high-volume outbound telephone outreach to prospective CalAIM members identified through health plan referrals, community referrals, and internal lead lists. • Explain WEA services, Enhanced Care Management (ECM), and Community Supports programs to eligible individuals. • Build rapport and engage individuals who may be hesitant or difficult to reach. • Screen potential participants for program eligibility and interest. • Schedule enrollment appointments and coordinate warm handoffs to Care Managers and other clinical team members. • Document all outreach activities, patient interactions, and enrollment outcomes accurately in designated systems. • Maintain productivity standards related to outreach volume, contact rates, and enrollment goals. • Follow established workflows, scripts, and compliance requirements regarding patient communication. • Collaborate with supervisors and program staff to improve outreach effectiveness and patient engagement. • Maintain confidentiality and comply with HIPAA and all applicable privacy regulations.
Job Requirements
- High school diploma or equivalent.
- Minimum of one (1) year of patient centered care experience in patient services, healthcare outreach, call center operations, care coordination, or a related field.
- Excellent verbal communication and active listening skills.
- Strong organizational and documentation skills.
- Ability to work independently in a remote environment.
- Proficiency with Microsoft Office and web-based applications.
- Ability to manage a high volume of outbound calls while maintaining professionalism and empathy.
- Bilingual English/Spanish strongly preferred.
Benefits
- Professional Development: Opportunity to collaborate with cross-functional leaders across Behavioral Health, Medical, Street Medicine, Public Health, Rural Health, and Tribal Health initiatives.
