Scheduling Specialist
Location
United States
Posted
3 days ago
Salary
$41.6K - $57.6K / year
Seniority
Junior
Job Description
Scheduling Specialist
Alignment Health
• Provides outreach and support to ensure all eligible members have access to care • Conducts member outreach phone calls and/or receiving inbound phone calls • Collaborates with partners to facilitate the member experience • Identifies members for care gaps and connect to appropriate provider or vendor • Responsible for real-time documentation and timely wrap-up for outcomes reporting • Excels in customer service to ensure high member satisfaction
Job Requirements
- Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO
- High School Diploma or GED
- Strong computer skills, typing 40+ words per minute
- Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean preferred
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
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