Seven Counties Services provides mental and behavioral health services for children, adults, and families.
Access Coordinator
Location
Kentucky
Posted
8 hours ago
Salary
0
Seniority
Junior
Job Description
Access Coordinator
Seven Counties Services
• Demonstrating high-level customer service skills, professional etiquette, and service excellence, provides telephone screening for individuals who utilize SCS Access • Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable • Obtains all information effectively and efficiently (i.e., demographic and clinical information) and records accurately documentation in the electronic database • Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection • Effective routes/transitions to CIC/Crisis team and/or identified program needs as appropriate • Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large • Ensures compliance with all defined organization and Access standards • Adheres to all department and organization requirements as defined. • Performs other duties as assigned.
Job Requirements
- High School Diploma/ GED required
- Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred
- One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or)
- Three years (3) years of health care customer service or call center setting with High School Diploma/GED required
- High volume call center experience preferred
- Crisis counseling experience preferred
- Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred
- Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required
Benefits
- COVID and Influenza vaccinations required for all employees
- Competitive salaries and benefits
- Continued training and effective mentoring
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