• Monitor new referrals throughout the day to ensure accuracy and that Starts of Care (SOC) are processing according to the order. • Review referrals brought in from the previous night’s processing to ensure all information is correct in relation to attending and/or signing MD and facility. • Review the EOD Report daily for your branch(es) and the Care Coordinator (CC) team to ensure all referral documents are received and completed and that assignments are correct in . This includes the CC assignment, Ordering MD or Facility, and Signing MD. • Travel with CCs to referral partner offices and develop relationships with them, learn each account’s referral patterns, and determine their preferred delivery method. • Update and manage delivery methods in as necessary. • Travel regularly in the field to referral partner offices to obtain signatures for current or outstanding orders. • Work with referral partners to obtain outstanding paperwork when a CC is no longer working within the agency or at the branch. • Monitor to ensure the physician information is correct on the profile page, and research and correct any errors in that profile. • Submit Smartsheet for changes to CC’s assigned referral sources (MD’s, facilities/hospitals, etc.) or any other information that requires updates. • Document in daily the work performed to obtain current or outstanding orders by date, action, and follow-up date. • Follow-up on the previous week’s activity. • Assist with the escalation of orders by working with the home office, referral partner, and CC. • Participate in meetings to discuss and provide updates on outstanding F2F, hand carry, orders, escalations, and communicate plans to obtain missing documents. • Print and prepare orders for each CC and discuss a plan for obtaining signatures on a weekly basis. • Be available to send outstanding orders/F2F/hand carry orders to the CC if they are in a referral sources office and will obtain signature during that visit. • Run F2F and orders reports on a weekly basis and work with CC to ensure orders are complete within 14 days or as appropriate according to the patient’s case. • Review potential write-off accounts with RDS to determine a plan for resolution or submission for write-off. • Communicate professionally with all departments to resolve outstanding orders. • Respond promptly to all inquiries with a resolution to concerns and or discrepancies in a timely manner. • Comply with HIPAA regulations on all accounts.