• Build lasting relationships with clients by understanding their needs and providing tailored financial solutions. • Present and explain financial products in a clear and compassionate manner. • Maintain consistent follow-up with clients to ensure ongoing service and support. • Stay informed about industry products, regulations, and best practices. • Achieve personal and professional goals through self-motivation and discipline.

• Submit new provider enrollments with Medicare, Medicaid, and major commercial payers (e.g., BCBS, UHC, Aetna, Cigna) • Proactively track provider enrollment and credentialing statuses with Medicare, Medicaid, and major commercial payers (e.g., BCBS, UHC, Aetna, Cigna) • Request and follow up on payer fee schedules to support internal planning • Maintain and update CAQH, PECOS, NPPES, and state portals; resolve discrepancies and follow-up requests quickly • Maintain up-to-date payer status logs; report in real time on turnaround times, expirations, and pending items utilizing tracking tools • Collaborate with credentialing team members and liaise with payer representatives to escalate issues, unblock delays, and shorten approval timelines

• The Community Health Worker (CHW) at Evergreen Nephrology supports high-quality, patient-centered care by providing exceptional patient service, care coordination, and connection to community-based resources. • This role serves as a trusted liaison between diverse, underserved, and vulnerable populations and the health and social service systems that support them, with a strong focus on building trust, engagement, and patient empowerment. • Working within an interdisciplinary care team including Nurse Practitioners, Nurse Care Managers, Care Coordinators, Dietitians, Pharmacists, Licensed Clinical Social Workers, Population Health Social Workers, and Psychiatrists the CHW leverages Evergreen’s integrated technology platform to help patients access services aligned with their individual needs. • The CHW also partners with clinical teams and leadership to support community outreach initiatives designed to promote, maintain, and improve the health and well-being of patients and their families. • You will take the lead on comprehensive care coordination with a focus on identifying and addressing Social Determinants of Health while partnering with the interdisciplinary care team. • You will be an essential resource for patients, assisting them in navigating the healthcare system, accessing resources and support, and achieving better health outcomes.

• You are responsible for influencing and ensuring the best clinical care for patients through exceptional patient service and care coordination across disciplines. • Leveraging an integrated technology platform, you are complemented by an entire interdisciplinary team including Nurse Practitioners, Nurse Care Managers, Dieticians, Pharmacists, Licensed Clinical Social Workers, Population Health Social Workers and Psychiatrists. • You will take the lead on comprehensive care coordination with a focus on identifying and addressing Social Determinants of Health while partnering with the interdisciplinary care team. • You will be an essential resource for patients, assisting them in navigating the healthcare system, accessing resources and support, and achieving better health outcomes.