• Engage with customers via chat to answer inquiries and resolve issues. • Assist customers with placing orders and managing account information. • Maintain up-to-date knowledge of Amazon's product offerings and policies. • Ensure professionalism and empathy in customer interactions. • Document customer interactions and feedback to improve services.

• Book accommodations on platforms like Airbnb, Booking.com, Expedia, and others. • Manage reservations, modifications, and cancellations as needed. • Identify potential individuals who can assist with travel bookings. • Promote the opportunity to work as a travel assistant under a commission-based model. • Onboard and guide new team members on how to effectively book trips using OTAs. • Track and manage performance, ensuring successful transactions and client satisfaction.

• Ensure that governance processes operate effectively and in line with Freeda’s Constitution and legal obligations. • Support the Chair in compliance with statutory requirements, including submission of annual returns where required. • Maintain accurate and up-to-date records and registers. • Support the Chair in arranging Management Committee meetings, the Annual General Meeting (AGM), and any Extraordinary General Meetings (EGMs) and documenting them. • Work in partnership with the Chair to prepare and distribute agendas. • Ensure that the CEO provides committee packs collated in an agreed timely and organised manner. • Ensure meetings are conducted in accordance with the Constitution, including correct procedures for nominations and voting. • Produce clear, accurate and impartial minutes and maintain official records and registers. • Track and monitor actions arising from meetings, ensuring progress is reported at subsequent meetings. • Ensure decisions and actions are clearly recorded and communicated. • Manage correspondence on behalf of the Committee, including drafting responses where appropriate. • Summarise key correspondence and updates for Committee meetings. • Support effective communication and information flow between Committee members. • Committee meetings are held bi-monthly (every two months). • Additional meetings may be required to support urgent or extraordinary business. • Preparation time is required in advance of meetings, including agenda planning, reviewing papers, and follow-up on actions. • Participation in Committee activities which facilitate a more in-depth understanding of Freeda’s work and Freeda fundraising events as outlined in the Committee’s terms of reference.

Role Description The Executive Assistant to the CEO & Board Liaison serves as a strategic partner to the CEO and a critical link between executive leadership and the Board of Directors. This role is responsible for ensuring the smooth operation of the executive office, the effective administration of Board governance activities, and the coordination of internal culture and engagement initiatives. Operating with a high degree of autonomy, discretion, and judgment, the Executive Assistant acts as a trusted advisor, managing complex priorities, facilitating communication at the highest levels of the organization, and ensuring the CEO and Board are fully prepared and aligned. Key Responsibilities - CEO Executive Support - Manage the CEO’s calendar & priorities as needed - Prepare executive briefing materials, presentations, and talking points - Draft and manage internal and external communications on behalf of the CEO - Coordinate travel, speaking engagements, and executive-level meetings - Track key initiatives, action items, and follow-ups to ensure execution - Board Liaison & Governance - Serve as the primary liaison between the CEO and the Board of Directors - Lead end-to-end coordination of Board and Committee meetings, including: - Agenda development and alignment with leadership - Preparation, assembly, and distribution of Board materials (“board books”) - Scheduling, logistics, and meeting execution - Recording and maintaining official minutes and action items - Manage Board communications, ensuring timely, professional, and accurate information flow - Maintain Board governance documentation (rosters, terms, policies, resolutions, and records) - Partner with executive leadership to prepare Board presentations and reports - Ensure follow-up and tracking of Board decisions and action items - Support onboarding and ongoing engagement of Board members - Executive Leadership & Organizational Coordination - Support Executive Leadership Team (ELT) operations, including meeting planning and follow-up - Facilitate cross-functional communication and coordination on strategic initiatives - Serve as a central point of contact for executive office operations - Coordinate leadership meetings, retreats, and offsite sessions - Culture, Engagement & “Fun Committee” Leadership - Lead and coordinate employee engagement initiatives and company culture programming - Manage internal “fun committee” or employee engagement group - Plan and execute company-wide events (recognition programs, celebrations, all-staff events) - Partner with HR to align engagement efforts with organizational culture strategy - Collect feedback and continuously improve engagement initiatives Qualifications - 5–10+ years of experience supporting a CEO or senior executive (required) - Demonstrated experience supporting a Board of Directors or governance processes (strongly preferred) - Exceptional written and verbal communication skills - Strong organizational skills with the ability to manage multiple high-priority workstreams - High level of professionalism, discretion, and confidentiality - Strong proficiency in Microsoft 365 (Outlook, PowerPoint, Excel, Teams) - Experience planning events or managing employee engagement initiatives preferred