• Utilize medical expertise to conduct thorough reviews of clinical cases. • Evaluate medical records and provide clinical summaries. • Engage in peer communications and answer specific questions posed by clients. • Customize schedule as a 1099 independent contractor • Contribute to high-quality healthcare assessments.

• Deliver world-class audiological care • Perform remote fittings and adjustments via telemedicine platform • Provide high-touch video and phone consultations • Handle service requests and minor repairs • Recruit, train, and manage a team of US-based audiologists • Define clinical standards and workflows for the expanding US office

• Lead and develop team leaders and travel consultants in delivering travel agency operational services • Monitor individual and team performance goals under the direction of the Director of Operations • Serve as a subject matter expert when working with development, implementation, and technology • Provide constructive feedback to travel consultants based on monitored calls • Identify and implement operational improvements using industry knowledge • Oversee review of current work processes for efficiency and effectiveness improvements • Lead error reduction efforts including direction, measurement, and reviews of progress against goals • Handle calls and emails as necessary

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a focus on improvement of KPIs, performance monitoring, training, coaching and scheduling. • Ensure service level requirements with real-time management of phones, emails and queues; make staff adjustments to adapt to unexpected volume spikes. • Serve as coach and professional development resource for travel consultants on the team, to include encouraging directed and ongoing individual technical skills and customer service skills development. • Perform as subject-matter expert on specific government contracts for requirements, provisions and other service details • Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals. • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of client policies and processes, determining the impact to operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals