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TIM Brasil

Imagine as possibilidades

Automation and Observability Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+Since 1998H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Senior

Bachelor DegreePortuguese

Job Description

Automation and Observability Specialist

TIM Brasil

• Responsible for jointly identifying opportunities for automation of activities and operational processes • Perform governance and curation of implemented automations • Provide technical leadership, standards, and best-practice knowledge for the IT infrastructure automation discipline • Implement and support major automation solutions in a multi-platform environment • Define automation solutions that meet stakeholders' needs • Coordinate and develop Quality Assurance tests to determine the effectiveness of automated processes • Coordinate vendors to resolve system issues and drive future development • Map automation and correlation opportunities across the end-to-end (E2E) incident and complaint handling chain • Work with automation in troubleshooting, automatic opening and closing of tickets, and alarm correlation • Perform calculations to estimate gains and operational efficiency • Analyze data to anticipate solutions and create statistical indicators • Work with Artificial Intelligence and Cognition; perform Watson training • Specify requirements and interface with OSM teams to instrument solutions

Job Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Systems Analysis and Development, or related engineering fields
  • Proven experience in observability and automation of critical environments
  • Automation and Integration: platforms for automation and workflow orchestration (including low-code and integration platforms)
  • Integration via APIs, messaging systems, and event-driven architectures
  • Enterprise integration patterns and process automation
  • Artificial Intelligence and Agents: concepts of agent and multi-agent architectures
  • Orchestration of intelligent agents and event- or trigger-driven flows
  • Frameworks and SDKs for building applied AI solutions and corporate agents
  • Microsoft stack: Power Platform (Power Automate and Copilot Studio)
  • Cloud integration services and workflow platforms (e.g., Logic Apps, messaging)
  • Applied AI platforms and agent orchestration services within the Microsoft ecosystem

Benefits

  • Medical and dental insurance
  • Prescription drug benefit
  • Gympass
  • Meal and/or food allowance
  • Transportation voucher
  • Private pension plan
  • Company mobile phone with unlimited data and voice allowance
  • Online English course extendable to one family member or friend
  • Internal training and development program
  • Profit-sharing
  • "My First Benefit" – childcare assistance for children up to 2 years old
  • Daycare reimbursement (for parents)
  • Flexible work models and schedules
  • Happy Day – day off during your birthday month
  • Other benefits

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