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Automation and Observability Specialist
Location
Brazil
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Automation and Observability Specialist
TIM Brasil
• Responsible for jointly identifying opportunities for automation of activities and operational processes • Perform governance and curation of implemented automations • Provide technical leadership, standards, and best-practice knowledge for the IT infrastructure automation discipline • Implement and support major automation solutions in a multi-platform environment • Define automation solutions that meet stakeholders' needs • Coordinate and develop Quality Assurance tests to determine the effectiveness of automated processes • Coordinate vendors to resolve system issues and drive future development • Map automation and correlation opportunities across the end-to-end (E2E) incident and complaint handling chain • Work with automation in troubleshooting, automatic opening and closing of tickets, and alarm correlation • Perform calculations to estimate gains and operational efficiency • Analyze data to anticipate solutions and create statistical indicators • Work with Artificial Intelligence and Cognition; perform Watson training • Specify requirements and interface with OSM teams to instrument solutions
Job Requirements
- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Information Systems, Systems Analysis and Development, or related engineering fields
- Proven experience in observability and automation of critical environments
- Automation and Integration: platforms for automation and workflow orchestration (including low-code and integration platforms)
- Integration via APIs, messaging systems, and event-driven architectures
- Enterprise integration patterns and process automation
- Artificial Intelligence and Agents: concepts of agent and multi-agent architectures
- Orchestration of intelligent agents and event- or trigger-driven flows
- Frameworks and SDKs for building applied AI solutions and corporate agents
- Microsoft stack: Power Platform (Power Automate and Copilot Studio)
- Cloud integration services and workflow platforms (e.g., Logic Apps, messaging)
- Applied AI platforms and agent orchestration services within the Microsoft ecosystem
Benefits
- Medical and dental insurance
- Prescription drug benefit
- Gympass
- Meal and/or food allowance
- Transportation voucher
- Private pension plan
- Company mobile phone with unlimited data and voice allowance
- Online English course extendable to one family member or friend
- Internal training and development program
- Profit-sharing
- "My First Benefit" – childcare assistance for children up to 2 years old
- Daycare reimbursement (for parents)
- Flexible work models and schedules
- Happy Day – day off during your birthday month
- Other benefits
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