Wattpad logo
Wattpad

Where stories live.

Trust & Safety Associate, Thai, Indonesian, Traditional Chinese

GeneralGeneralFull TimeRemoteMid LevelTeam 201-500Since 2006H1B No SponsorCompany SiteLinkedIn

Location

Singapore

Posted

2 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree1 yr expThaiIndonesianChineseEnglish

Job Description

Trust & Safety Associate, Thai, Indonesian, Traditional Chinese

Wattpad

• Review and investigate escalated reports and appeals of potential violations of our policies • Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content • Provide support in resolving issues reported by moderation teams • Respond to incoming user inquiries, complaints, feedback, and reports • Work with other departments to track and resolve bugs and other technical issues • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience • Keep up-to-date on current events and assist with policy research and analysis

Job Requirements

  • Education: B.A./B.S. in related fields
  • 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
  • Native-level proficiency in Thai, Indonesian, or Traditional Chinese.
  • Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
  • Ability to understand and analyze complex cases
  • Interested in content policy, compliance, and/or internet governance
  • Must have experience working with multicultural company

Benefits

  • Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
  • Health benefits, including vision and dental!
  • Generous PTO and Parental Leave Top-up
  • 401K Contributions
  • Commuter Benefits
  • Global WEBTOON and LINE FRIENDS discount program
  • Winter break shutdown and a whole lot more!

Related Categories

Related Job Pages

More General Jobs

Soccer Coach

Super Soccer Stars

Super Soccer Stars is a youth athletics organization that reaches over 30,000 children in more than 400 schools, indoor and outdoor facilities, and childcare ce

General2 days ago

• Provide children aged 2-12 years old with their first-ever soccer experience. • Foster their love for the game through fun and interactive activities. • Create a playful and engaging environment that encourages learning and development. • Prioritize the safety and well-being of each child. • Use age-appropriate lesson plans to introduce basic soccer skills, teamwork, and character development.

Alabama
$22 / hour

Youth Soccer Instructor

Super Soccer Stars

Super Soccer Stars is a youth athletics organization that reaches over 30,000 children in more than 400 schools, indoor and outdoor facilities, and childcare ce

General2 days ago

• Plan and deliver high-quality soccer training sessions • Create a positive and supportive team environment • Develop and implement player development plans • Communicate with players, parents, and other coaches • Guide regionally competitive teams in league games and tournaments • Follow the team's training and practice schedule

Michigan
$18 - $25 / hour

Youth Soccer Coach

Super Soccer Stars

Super Soccer Stars is a youth athletics organization that reaches over 30,000 children in more than 400 schools, indoor and outdoor facilities, and childcare ce

General2 days ago

• Conduct soccer classes that cater to various skill levels and promote an enjoyable learning experience. • Teach fundamental soccer skills while emphasizing teamwork, sportsmanship, and personal development. • Provide positive reinforcement to encourage player growth and confidence. • Communicate effectively with players and parents regarding progress and development. • Maintain a safe, organized, and fun environment for all participants.

United States
$18 - $30 / hour

Youth Soccer Coach

Super Soccer Stars

Super Soccer Stars is a youth athletics organization that reaches over 30,000 children in more than 400 schools, indoor and outdoor facilities, and childcare ce

General2 days ago

• Teach and coach children age 2-10 in a fun, educational, and non-competitive environment • Provide positive reinforcement and feedback to children during class • Monitor and maintain a safe environment for children • Communicate effectively with parents and other staff members • Attend and actively participate in training sessions and meetings • Set up and take down equipment before and after classes

Utah
$20 - $25 / hour