Where stories live.
Trust & Safety Associate, French, German
Location
France
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Trust & Safety Associate, French, German
Wattpad
• Review and investigate escalated reports and appeals of potential violations of our policies • Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content • Provide support in resolving issues reported by moderation teams • Respond to incoming user inquiries, complaints, feedback, and reports • Work with other departments to track and resolve bugs and other technical issues • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience • Keep up-to-date on current events and assist with policy research and analysis
Job Requirements
- Education: B.A./B.S. in related fields
- 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
- Native-level proficiency in French and German.
- Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc
- Ability to understand and analyze complex cases
- Interested in content policy, compliance, and/or internet governance
- Must have experience working with multicultural company
Benefits
- Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
- Health benefits, including vision and dental!
- Generous PTO and Parental Leave Top-up
- 401K Contributions
- Commuter Benefits
- Global WEBTOON and LINE FRIENDS discount program
- Winter break shutdown and a whole lot more!
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