Role Description The 1-800-PACK-RAT/Zippy Shell sales team is looking for Inbound Sales Representatives to join our sales team at our corporate headquarters in Wake Forest, NC. This is a great opportunity for someone interested in growing their sales career within a nationwide organization that is continuously recognized for its dedication to customer service and satisfaction. In this role you will build relationships with our customers, using the consultative approach to understand the customer’s needs and then offer them the best moving solution. This is a remarkable opportunity for the right person with an established path to advance your career within the organization. While you are in our training environment, we want you 100% focused on learning about our company and the products and services we offer. To assist you in your first 30 days of employment, we offer a “ramp-up” commission plan. During the first month of your employment, you will receive a commission payout based on total booked revenue (minus cancellations), or $1,000 – whichever of the two is higher. - Leverage consultative sales approach to meet daily, weekly, monthly call and sales targets. - Provide information and answer questions about various services offered. - Apply appropriate sales techniques and demonstrate sustained achievement of monthly sales goals and metrics. - Up sell additional products as need arises. - Use database, CRM, or other software to track progress with new prospects. - Use product knowledge to showcase the solutions that our company can offer to prospects. Qualifications - 2+ years of proven sales success is a plus. - Track record of consistently meeting and exceeding daily, weekly and monthly sales targets. - Strong phone presence and experience in the call center environment is a plus. - Excellent verbal and written communication skills. - Proven ability to succeed in a fast-paced sales or customer service environment. - History of successfully meeting or exceeding targets/quotas. - Strong organizational and time management skills. - PC proficiency with experience using Microsoft Outlook, Word and Excel. - Knowledge of moving/storage or logistics industry is a plus. Requirements - High school diploma required; BS/BA preferred. Benefits - Flexible schedules. - Paid training. - Competitive base pay with an uncapped commission plan. - Health/dental/vision plans. - Life and disability insurance. - Paid time off. - Paid holidays. - 401k plan with a company match. Company Description 1-800-PACK-RAT/Zippy Shell, LLC, is the portable storage and moving company that provides the simplest way to store or move your stuff. With numerous storage facilities across the USA, and a growing network of containers and trucks, we can get you anywhere you need to go. 1-800-PACK-RAT/Zippy Shell offers a robust benefits package including competitive salaries, paid time off, matching 401K, health and dental insurance and much more. When you join the 1-800-PACK-RAT family, you will be part of a company that values every individual and their contributions. 1-800-PACK-RAT/Zippy Shell is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Registered Nurse (RN) plays a critical role as a physician extender within a remote healthcare team. In this position, the RN supports providers by efficiently managing Electronic Health Records (EHR), responding to patient inquiries, and delivering timely clinical guidance to promote high-quality patient care. - Respond to calls for a multi-state nurse triage telephone service. - Manage inbound and outbound patient communications. - Assess and triage patient needs. - Conduct follow-up outreach. - Facilitate effective communication between patients and healthcare professionals. - Contribute directly to improved patient outcomes and overall team effectiveness. Qualifications - Associate’s or Bachelor’s Degree in Nursing. - Minimum of 2–4 years of full-time clinical experience as a Registered Nurse, preferably in areas such as Emergency Room/Urgent Care, Adult or Pediatric Care, OB/GYN, Orthopedics, Ambulatory Care, Home Health, or ICU. - Prior telephone triage experience using electronic triage systems and experience with at least two different Electronic Health Record (EHR) platforms. - Active, unencumbered Enhanced Nurse Licensure Compact (eNLC) license required. Additional non-compact state licensure is considered an asset. - Candidates must be willing to obtain additional state licenses as requested by the company. Requirements - Track and respond to calls for a multi-state nurse triage telephone service. - Utilize Schmitt-Thompson telephone triage protocols to accurately document patient interactions. - Provide clinical assessments based on established protocols. - Perform administrative and clinical support tasks, including medication prescription refills and notifying providers of critical results. - Facilitate referrals and collaborate on prior authorization requests. - Participate in Remote Patient Monitoring (RPM) programs. - Screen and qualify patients for clinical trials. - Perform additional duties as assigned to support the healthcare team. Benefits - Ability to work remotely from a private, HIPAA-compliant home workspace. - Reliable broadband internet access. - Ability to participate in staff meetings via telephone or video. Physical Requirements - Ability to sit for extended periods while speaking and actively listening without visual contact with patients. - Occasional standing and use of hands for operating office equipment. - Ability to hear within normal range and comfortably wear a headset or earpiece. - Adequate visual acuity to read computer screens, scripts, and forms. - Ability to house company-provided equipment necessary for job performance. Work Environment - Ability to thrive in a fast-paced, remote environment. - Demonstrated capability to maintain professional relationships with diverse personalities. - Flexibility and adaptability to change, with effective stress-management skills. - May require occasional overtime or adjusted start times based on operational needs.

Company Overview Keystone Advisors is a full-service marketing company aligned with Top Health Insurance Carriers and BPO services and support our partners and clients a broad and competitive portfolio of Insurance Options and back office solutions. We have over 40 years' experience in Insurance marketing while serving our local communities with Medicare, Individual, Group Health, Life, and Annuity products. The foundation of the company and its employee's lies in our core values: Customer service, integrity, compassion, tenacity, & being a team player. Job Summary The Sr. Director of Contact Center is responsible for leading overall contact center operations with a strong focus on Leadership, Management, and Accountability (LMA). This role drives client satisfaction ensures projects are delivered on time, within scope, and under budget, and continuously improves workflow and operational processes. The Sr. Director will manage resources effectively, optimize performance metrics, and support strategic business objectives. Duties and Responsibilities Operational Leadership - Provide strategic and operational leadership for the Customer Service, Telesales, Sales, and Retention departments within the company. - Oversee day-to-day contact center performance, ensuring alignment with company goals, client expectations, and service standards. - Drive a culture of accountability, professionalism, and customer-first service across all teams. Customer Service Excellence - Ensure high-quality customer interactions that reflect company values and compliance requirements. - Monitor service metrics including first-call resolution, average handling time, customer satisfaction scores, and service level adherence. - Develop programs that improve customer experience, engagement, and issue resolution efficiency. - Implement quality assurance standards and coaching frameworks. Telesales Performance Management - Lead Telesales operations focused on achieving revenue targets and conversion goals. - Support scripting optimization, objection handling strategies, and sales process standardization. - Track sales funnel performance, call-to-sale ratios, and productivity metrics. - Collaborate with training teams to improve sales effectiveness and agent confidence. Sales Retention and Customer Loyalty - Develop retention strategies to reduce customer churn and improve lifetime value. - Analyze customer behavior, cancellation trends, and service feedback to identify retention opportunities. - Implement proactive outreach and win-back programs where applicable. - Support escalation management for high-value or at-risk customers. Team Leadership and Development - Supervise department managers, supervisors, and operational staff. - Set performance expectations and conduct regular performance reviews. - Promote employee engagement, professional development, and succession planning. - Coach leadership staff to improve operational execution. Workforce and Resource Optimization - Oversee workforce planning to ensure appropriate staffing levels across service, sales, and retention functions. - Monitor utilization, productivity, and operational efficiency. - Support recruitment, onboarding, and training initiatives. Process and Workflow Management - Design, document, and improve contact center workflows. - Ensure projects are delivered on time, within specification, and under budget. - Identify automation, system integration, and operational improvement opportunities. Client and Stakeholder Management - Maintain strong relationships with internal and external stakeholders. - Support service-level agreements (SLAs) and contractual performance commitments. - Participate in client meetings, reporting reviews, and operational governance discussions. Quality, Compliance, and Risk Management - Ensure adherence to healthcare, privacy, and regulatory requirements relevant to operations. - Support audit readiness and documentation standards. - Promote ethical sales and customer service practices. Performance Analytics and Reporting - Review operational dashboards and business intelligence reports. - Use data-driven insights to guide strategic and tactical decisions. - Present performance updates to executive leadership. Qualifications/Requirements - Bachelor's degree in business administration, Operations Management, or related field (Master's preferred). - 7+ years of contact center or operations leadership experience. - Strong background in workflow optimization and project management. - Proven ability to lead teams and drive client-focused outcomes. Experience/Knowledge/Skills/Abilities - Extensive experience in contact center, customer experience, telesales, or retention operations leadership. - Strong understanding of multi-channel customer service and sales engagement strategies. - Proven ability to manage and improve performance across service, sales, and retention functions. - Knowledge of call center technology platforms, workforce management tools, and performance analytics systems. - Ability to drive operational efficiency, workflow optimization, and continuous process improvement. - Demonstrated experience developing and executing strategic operational plans. - Strong business acumen with ability to balance customer satisfaction, employee performance, and cost management. - Advanced problem-solving, critical thinking, and decision-making skills. - Excellent leadership, coaching, and organizational development capabilities. - Exceptional communication, presentation, and stakeholder management skills. - Ability to manage budgets, operational metrics, and service level agreements. Physical Requirements - Ability to sit for extended periods of time. - Ability to stand, bend, and move as needed. - Ability to speak clearly and hear communications effectively. - Regular use of a computer, keyboard, and telephone equipment. - Manual dexterity to use hands and fingers for routine office tasks. Company Benefits At Keystone Advisors, we value our employees and strive to offer a well-rounded and competitive benefits package, including: - Medical, Dental, and Vision Insurance - Short-Term and Long-Term Disability (STD/LTD) - Life Insurance and AD&D Coverage - Paid Holidays and Paid Time Off (PTO) - Employee Assistance Program (EAP) - Wellness Programs, including mental health support - Gym Membership - Quarterly Employee Appreciation Activities - Professional Development Opportunities

Job Description Title: Triage Team Lead Location: Remote Employment Type: Full-time Exempt Position Overview: The Triage Team Lead is responsible for overseeing daily intake operations for FEDlogic’s employee-facing Triage Team. This role ensures that incoming consultation requests are reviewed timely, prioritized, documented, and routed to the appropriate Experts in compliance with FEDlogic standard processes. The Team Lead serves as the operational bridge between Services and Quality & Care Leadership; driving workflow efficiency, quality assurance, regulatory compliance, and continuous process improvement. This is a working-leader role: the Team Lead carries a case load while coaching staff, managing queues, escalating complex cases, and supporting system enhancements during FEDlogic’s CRM transformation (from Zendesk to Salesforce). Key Responsibilities: Operational Leadership - Supervise and support a team of Triage Specialists handling intake requests via phone, email, and ticket requests. - Monitor real-time queues, SLAs, turnaround times, and workload distribution. - Ensure timely assignment of cases to the correct Expert group (Medicaid, Medicare, SSI/SSDI, VA, RIB, CWC, etc.). - Serve as escalation point for complex triage matters, coordination of triage priorities, or urgent triage matters. - Partner with Workforce Management leadership on triage staff oversight and coverage schedules. Quality & Compliance - Enforce documentation standards, intake completeness, and HIPAA compliance. - Collaborate with Quality & Care to review trends, error rates, and coaching needs for triage staff. - Work with Leadership to implement corrective action plans for recurring intake issues. - Maintain policy adherence across all workstreams. - Support leadership on all ad hoc triage needs. Coaching & Development - Conduct side-by-sides, call monitoring, and ticket reviews. - Deliver real-time coaching and formal performance feedback to triage staff. - Participate in hiring, onboarding, and readiness certification for new Triage staff. - Identify high-potential staff for advancement into Expert roles. - Lead team huddles and knowledge refreshers. Systems & Process Ownership - Serve as Triage SME for Zendesk/Salesforce workflows, intake forms, routing logic, macros, and automation. - Partner with leadership and IT during testing, UAT, and rollout of new workflows. - Document SOPs, decision trees, and escalation pathways for leadership. - Identify bottlenecks and recommend efficiency improvements. Cross-Functional Partnership - Collaborate with Client Success on internal triage rules and communication protocols when needed. - Coordinate with Connecting with Care (CWC) on outreach workflows. - Escalate systemic issues to leadership with root-cause analysis and proposed solutions. Required Qualifications: - (For Internal Candidates only) 1 + year(s) experience in the Services Department performing triage ticket intake or consultations. - Strong knowledge of Medicare, Medicaid, SSI/SSDI, VA and employer-sponsored plans. - Experience managing queues and service level agreements (SLA) in Salesforce. - Experience writing standard operating procedures (SOP's) and desk guides - Strong documentation and analytical skills. - Ability to manage competing priorities in a high-volume environment. Preferred Qualifications: - Experience in benefits consulting, case management, healthcare or advocacy - Familiarity with employer group health plans. - Experience in HubSpot, Salesforce and Tableau. - Bilingual (Spanish/English) a plus. What we Offer: - Flexible remote work environment - Paid Time Off (PTO) plus all federal holidays off - Comprehensive benefits package with health, dental, vision insurance, group term life, short term disability, long term disability, voluntary life plans, paid maternity and paternity leave. Numerous supplemental plans to assist employees. - 401(k) with matching contributions. - Professional development opportunities. - Supportive and collaborative work environment. - Opportunity to be part of a rapidly growing company dedicated to making a difference in the lives of families. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.