• Exemplify our Core Values and Mission Statement to live out our culture. • Foster teamwork by collaborating with and helping teammates with a positive and professional attitude. • Surprising & delighting each client. • Innovation on how we can be doing this more often and more consistently. • No one falls through the cracks! • Responding to client requests and questions as directed • Applying for payments & sending out payment reminders • Managing flight changes & seat assignments • Concierge-related details for clients, such as spa, touring, dinner reservations • Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; notifying hotels of client preferences no later than 1 week prior to departure • Preparing client documents & travel tips, either electronically or hard copies advising of what should be printed, etc. no later than 3 weeks before departure • As needed, assisting with distributing information to and coordinating internal and/ or team needs • Updating daily activity, reporting, and status in cloud-based CRMs • Set schedules and manage time effectively and efficiently • Managing client profiles & bookings • Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours) • Continue to grow in savvy and proficiency to implement tools to heighten our remote workplace culture