Cognixia logo
Cognixia

World's leading Digital Talent Transformation Partner

Intake Specialist

GeneralGeneralContractRemoteSeniorTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

2 days ago

Salary

0

Seniority

Senior

English

Job Description

Intake Specialist

Cognixia

• Receive inbound calls and conduct case intake from a queue for 6-8 hours per day • Provide consultation on general policy questions, drive resolution for less complex cases • Identify cases requiring escalation and complete required documentation • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed

Job Requirements

  • Call Center experience, specifically intake
  • Working in case management systems
  • HR / ER experience

Benefits

  • Endless opportunities to learn new technologies through in-house Training arm – Cognixia.

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