World's leading Digital Talent Transformation Partner
Intake Specialist
Location
North Carolina
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Intake Specialist
Cognixia
• Receive inbound calls and conduct case intake from a queue for 6-8 hours per day • Provide consultation on general policy questions, drive resolution for less complex cases • Identify cases requiring escalation and complete required documentation • Answer basic questions and refer managers to the correct Employee Relations Tools or resources as needed
Job Requirements
- Call Center experience, specifically intake
- Working in case management systems
- HR / ER experience
Benefits
- Endless opportunities to learn new technologies through in-house Training arm – Cognixia.
Related Guides
Related Categories
Related Job Pages
More General Jobs
• Walk dogs in your local area • Maintain a safe and comfortable environment for dogs • Provide timely, reliable service to pet owners • Engage and interact with dogs, ensuring they receive adequate exercise • Report any issues, such as behavioral or health concerns, to pet owners
• Conduct 1-on-1 training sessions • Address behavioral issues (e.g., aggression, anxiety, leash pulling) • Create personalized training plans • Educate pet owners on follow-up practices • Track progress and provide feedback
• Work Without Disrupting Your Job • Enhance Your Earnings At Your Own Convenience By Downloading Petsfolio and Enlisting Your Services • Responsible for looking after the pets when the customers are unavailable
Project Development Intern – Battery Storage
Plus PowerPlus Power develops battery energy storage systems that enable a more efficient and reliable electrical grid.
• Assist the Senior Project Manager with note-taking during tranche calls, stakeholder meetings, and other project-related discussions; distribute organized meeting summaries to relevant parties • Help maintain and update the AMP (Asset Management Platform) to ensure accurate, current project data across all active developments • Participate in regional weekly meetings with all team members working on development projects and opportunities • Track and log work required for continuous construction tax reporting; maintain organized records and flag upcoming deadlines or action items to the Senior Project Manager • Support coordination with other company departments (Finance, Legal, Operations) to gather accurate data and ensure compliance with construction tax documentation requirements • Develop and contribute to a thesis on new BESS development opportunities in the TVA and Southeast regions • Research utility procurement trends, regulatory developments, and competitive landscape across the Southeast to identify actionable opportunities for Plus Power's regional pipeline • Provide research-backed solutions and recommendations that increase value to the project portfolio and support pipeline growth • Develop a working understanding of renewable energy project development strategy and commitments, including financial goals, scheduling, logistics, phasing, milestones, and opportunities • Create and update Excel spreadsheets and Microsoft Access databases used to track project status, milestones, and KPIs • Support departmental integration and file organization in MS 365 SharePoint and OneDrive • Review and create presentation materials and process documentation for Development Operations • Support the advancement of performance objectives and assist the Development Department in tracking and summarizing OKR data • Work with the Senior Project Manager to develop a clear understanding of expectations and objectives, ensuring that information is clearly communicated to all parties • Build and maintain positive relationships with all parties involved in core business functions; collaborate effectively with Development teams to meet all organizational objectives • Connect with other company departments to gather accurate KPI data and link various cost and schedule datasets to the broader project information database • Uphold and exemplify a high standard of ethics, integrity, and the core values of the company • Actively participate in development of self, others, and company-specified training or initiatives.


