Role Description AO Globe Life is seeking motivated individuals to help families across the United States access essential benefit programs from the comfort of their homes. This mission-driven, remote-first opportunity is ideal for professionals who want meaningful work, professional growth, and long-term earning potential. Whether you are starting your career or transitioning into a new professional path, this role offers the chance to make a real impact while building financial stability and professional development. - Conduct scheduled virtual consultations with clients through Zoom - Guide individuals and families through available benefit options and enrollment processes - Maintain accurate client records and manage follow-up communication - Deliver excellent client service while building lasting professional relationships - Participate in ongoing mentorship programs, training sessions, and team development initiatives Qualifications - Strong communicators with a client-focused approach - Organized professionals who work well independently - Individuals comfortable using Zoom and cloud-based digital tools - Candidates with customer service, consulting, or sales backgrounds (helpful but not required) - Growth-oriented professionals open to mentorship and development Requirements - Must be authorized to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable internet connection Benefits - Fully Remote Work Environment - Flexible Scheduling - Pre-Qualified Client Consultations - Long-Term Income Opportunities - Training & Professional Development - Career Advancement Pathways - Supportive Team Culture Company Description For more than 70 years, AO Globe Life has served working-class families by providing supplemental benefits that help protect their financial futures. The organization proudly partners with union members, veterans, credit unions, and associations nationwide, offering stability, purpose-driven work, and long-term career opportunities within a remote-first workforce.

Role Description We are hiring compassionate, service-driven professionals to support veterans and their families through virtual benefit consultations. This fully remote opportunity allows you to continue serving others while building long-term professional growth in a structured, supportive environment. In this role, you’ll connect with veterans and families who requested additional information about available benefit programs, schedule virtual consultations, and guide them through their options with professionalism and care. There is no cold calling, door-to-door outreach, or unsolicited prospecting. Qualifications - Service-minded professionals passionate about helping others - Strong communicators comfortable conducting virtual meetings - Organized individuals who work well independently in a remote environment - Veterans, military spouses, and individuals passionate about supporting the military community - Candidates comfortable using Zoom and cloud-based digital systems - Customer service, leadership, consulting, or sales experience is helpful but not required Requirements - Must live and be authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or desktop computer with functioning webcam - Must be physically located within the United States Benefits - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work–life balance - Warm inbound client interest — no cold outreach required - Weekly direct deposit - Performance-based bonuses and long-term renewal income potential - Comprehensive training and licensing support - Leadership development and advancement pathways - Equity opportunities for qualifying team members - A supportive team culture built on service, integrity, and mentorship Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working-class families nationwide. Our remote-first workforce is built around service, mentorship, flexibility, and long-term professional opportunity. If you’re ready to continue serving others while building a flexible, purpose-driven remote career, apply today to learn more about joining AO Globe Life.

• Facilitate the processing of all billing for the 5 Skilled Nursing Facilities. • Ensure the timely submission and follow up on all claims. (except Private and PPAs) • Responsible for billing reporting and communication to the facilities. • Verify census and billing information that is entered into PCC • Enter all ancillaries • Ensure that all billing information and authorizations have been entered • Prepare for month end billing • Submit all original claims electronically for Medicaid, Medicare and Managed Care. • Ensure that all coinsurance claims are billed correctly. • Perform all collection follow up • Post all cash • Participate in all billing and collection meetings • Work collaboratively with the facilities and the BO liaisons

Role Description The Prior Authorization Specialist will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to help scale and execute a community-oriented primary care model that delivers measurable outcomes for high-need members and health plan partners. As a key member of our rapidly expanding team, you will drive the prior authorization process by managing timely, detailed correspondence with payers and healthcare providers to ensure strict adherence to guidelines. This role requires exceptional attention to detail in maintaining accurate, compliant, and up-to-date patient records. This position reports to the Authorizations Manager. The Prior Authorization Specialist will contribute in the following ways: - Authorization Submission: Prepare and submit detailed pre-authorization requests to insurance payers, ensuring all required medical documentation, chart notes, CPT/ICD codes, and supporting documentation are accurate and submitted within required timelines. - Liaison & Follow-Up: Act as the central point of coordination between healthcare providers, patients, internal operational teams, and insurance companies to track prior authorization status, clarify payer requirements, and resolve outstanding requests. - Authorization Tracking & Record Keeping: Maintain accurate prior authorization records within Zocalo Electronic Medical Record, including approvals, denials, effective dates, units/visits, payer communications, and required follow-up actions. - Denial Management: Research and assist in resolving prior authorization denials, missing information requests, payer discrepancies, and appeals in a timely manner. - Cross-Functional Collaboration: Collaborate closely with intake, clinical, billing, and payer operations teams to support timely authorization processing and reimbursement readiness. Qualifications - High school diploma or equivalent required. - 1+ year of prior authorization experience. - Medical & Insurance Knowledge: Fluency in medical terminology and a solid understanding of major payer guidelines. - Strong organizational skills with the ability to manage multiple priorities and high-volume workflows. - Ability to maintain accuracy, confidentiality, and compliance with HIPAA requirements in a remote work environment. - Strong written and verbal communication skills. Requirements - Direct experience with Medi-Cal Managed Care Plans. - Experience supporting Enhanced Care Management (ECM), Community Health Worker (CHW), and Community Support (CS) Services. - Experience working with electronic health record and practice management systems, including Athena. - Strong understanding of prior authorization workflows, including clinical review, coding accuracy, submission, denial management, appeals, and follow-up. Benefits - Competitive salary: $25 per hour. - Equity compensation package. - Comprehensive benefits including medical, dental, and vision. - 401k. - Generous PTO policy (up to 15 days per year for FT employees). - $1,000 home office stipend. - We provide the equipment needed for this role. - Opportunity for rapid career progression with plenty of room for personal growth.