Provide exceptional customer care across various communication channels, resolve customer issues, answer inquiries about insurance, and process enrollments and claims efficiently while maintaining positive relationships with customers.

Role Description WinnCompanies is searching for a Customer Service Coordinator to join our team. In this remote role, you will be responsible for receiving and recording maintenance service requests for military residents via phone calls and online tickets. You will handle resident questions and concerns regarding service requests, code and route non-work order requests, and provide excellent documentation and escalation for service requests that require additional follow-up. We are currently hiring for the following shift: Monday through Friday, 6:00PM to 3:00AM EST. This opportunity offers a firm pay range of $16.83 to $18.45 per hour, depending on experience. Please note that this is a 100% remote job and applicants must reside in a state that Winn operates in. Applications will be accepted until Thursday June 8th at 12:00PM EST. Responsibilities: - Provide excellent customer service to residents, technicians, and project site employees. - Receive emergency and non-emergency service requests via online, email, or calls from residents. - Handle all calls, including troubleshooting and scheduling resident service request needs. - Identify repeat, reoccurring, and outstanding requests and take appropriate action to escalate and resolve. - Prioritize calls according to urgency and importance. - Create work orders and dispatch accordingly. - Schedule work orders. - Ensure all work orders are processed in a timely manner to include online work orders and voicemails. - Monitor voicemails and ensure calls are returned and queues are cleared by the end of the day. - Handle customer questions and concerns regarding service requests. - Dispatch and schedule pest control work orders. - Provide scheduling support for Deployed Spouses Program. Qualifications - High school diploma or GED equivalent. - 1-3 years of relevant work experience. - Advanced skills with Microsoft Office applications. - Excellent telephone and oral communication skills. - Outstanding customer service skills. - High Speed internet. - A quiet, distraction-free work environment. - Superb attention to detail. - Ability to manage time effectively. - Ability to make decisions and solve problems. - Ability to adapt and prioritize within a fast-paced environment. Requirements - Extensive customer service or administrative experience (preferred). - Experience with Yardi or other property management software (preferred). - Experience with scheduling/work order service ticket platforms (preferred). Benefits - Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday). - 401(k) plan options with a company match. - Various Comprehensive Medical, Dental, & Vision plan options. - Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution. - Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D optional supplemental life insurance. - Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions). - Tuition Reimbursement program and continuous training and development opportunities. - Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options. - Employee Corporate Discount Programs. - Flexible and/or Hybrid schedules are available for certain roles. - Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families.

• Proactively engage users via **chat** and **calls** during onboarding and early usage; • Reach out to users showing low activity or early churn signals and help them get back on track; • Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation; • Help users understand what can be improved to get better results, using clear and empathetic communication; • Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; • Share user feedback and recurring patterns with Product to improve the overall customer experience.

• Proactively engage users via **chat** and **calls** during onboarding and early usage; • Reach out to users showing low activity or early churn signals and help them get back on track; • Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation; • Help users understand what can be improved to get better results, using clear and empathetic communication; • Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value; • Share user feedback and recurring patterns with Product to improve the overall customer experience.