Role Description Are you bilingual and looking for an opportunity to grow your career at your own pace? We are looking for goal-oriented individuals with leadership potential to join a rapidly growing company. Qualifications - Bilingual (Spanish and English) - Excellent communication skills - Leadership capabilities - Self-starter - Positive attitude - Growth mindset Requirements - 100% remote positions - Uncapped earning potential - Fast-track leadership opportunities Benefits - All interviews will be conducted via Zoom video conferencing

Role Description We are looking for organized, customer-focused individuals to join our remote team as Client Services Assistant. In this position, you will help support clients throughout the travel planning journey by coordinating trip-related information, assisting with reservations, and ensuring details are handled accurately and professionally. This opportunity is ideal for individuals who enjoy working with people, solving problems, and providing excellent service in a remote environment. Previous experience in customer support, hospitality, administration, scheduling, or related fields is helpful but not required. Full training and ongoing support are provided. Key Responsibilities - Assist clients with travel-related questions, requests, and planning needs - Help coordinate vacation arrangements, including accommodations, transportation, cruises, tours, and activities - Research travel options and review availability using company-approved systems and supplier resources - Prepare and maintain organized travel records, booking details, and itinerary information - Provide timely assistance through email, phone, and online communication platforms - Support clients with reservation updates, schedule adjustments, and post-booking requests - Maintain accurate customer information and documentation within internal systems - Stay informed about supplier updates, destination information, and special travel offers - Participate in virtual training sessions, team meetings, and professional development activities Qualifications - Strong communication and relationship-building skills - Detail-oriented with excellent organizational abilities - Comfortable managing multiple tasks while working independently - Familiar with basic computer applications, email, and online platforms - Reliable internet connection and professional work habits - Positive attitude and willingness to learn new tools and processes - Interest in customer service, travel, hospitality, or administrative support - Must be 18 years of age or older - Must be legally authorized to work in the US, UK, Mexico, Australia, Spain, or other approved hiring regions Benefits - 100% remote opportunity - Flexible work schedule - Comprehensive onboarding and training program - Ongoing mentorship and support - Access to industry tools, supplier partnerships, and travel resources - Travel-related discounts, incentives, and recognition opportunities - Growth and advancement potential within a supportive and expanding organization

Role Description We are seeking a full-time Remote Client Support Representative to join our team. In this role, you will provide exceptional customer service, address inquiries, resolve issues, and ensure client satisfaction throughout their booking and travel experience. Your responsibilities include: - Handling support tickets - Troubleshooting client concerns - Offering solutions - Maintaining professional communication with clients across various channels Qualifications - Proficiency in Customer Support, Customer Service, and Customer Satisfaction - Strong Communication skills to effectively interact with clients - Experience in Troubleshooting and resolving client issues in a timely manner - Ability to provide friendly customer support and solutions-driven service - Strong organizational and time management abilities to handle multiple tasks - Tech-savvy with the ability to learn and use customer support tools and platforms - Prior experience in the travel industry or related roles is an advantage but not required

Role Description The Shared Services Effectuation Supervisor is responsible for overseeing the end-to-end service effectuation process, ensuring that all authorized services for participants are accurately coordinated, scheduled, delivered, and completed in a timely manner. This role ensures continuity between care authorization and service delivery by supervising a team responsible for tracking, coordinating, and closing the loop on all participant services. The supervisor works closely with interdisciplinary teams (IDT), providers, and internal departments to ensure seamless execution of care plans and compliance with PACE program requirements. Job Responsibilities - Supervise daily operations of the Shared Services Effectuation Data Quality team. - Oversee the full-service effectuation lifecycle, including authorization tracking, coordination, scheduling, execution follow-up, and confirmation of service completion. - Ensure accuracy and integrity of service data by performing quality oversight of Care Compass entries and conducting routine audits. - Serve as primary liaison between Shared Services, Provider Relations, IDT teams, external providers, and internal departments. - Monitor daily and ad-hoc service status reports to ensure timely resolution of pending services. - Ensure compliance with PACE program requirements, CMS & DOH regulations, internal policies, and documentation standards. - Analyze operational data and quality metrics to identify trends, inefficiencies, and opportunities for process improvement. - Provide leadership, coaching, training, and performance management for team members. - Manage team operations including scheduling, time-off approvals, attendance monitoring, and workload distribution. - Oversee quality assurance activities, including audits of notes, calls, and documentation. - Support investigation and resolution of escalated issues, grievances, and complaints. - Conduct performance evaluations, deliver feedback, and administer disciplinary actions when necessary. - Participate in internal meetings, conference calls, and cross-departmental coordination efforts. - Perform other duties as assigned. Qualifications - Bachelors or Associates Degree in business, health care, or related field preferred. - Ability to pass multi-tasking competency tests. - Able to pass a typing test with at least 40 WPM. - Within 45 days, must pass a proficiency test of Microsoft Office, Ring Central, Care Compass, and any other system used daily. - Proficient in computer programs such as Microsoft Office and Microsoft Excel. - Knowledge of other database programs is a plus. - Excellent verbal and written communication skills. - Excellent problem-solving and analytical skills. - Accurate attention to detail with strong organizational skills. - Demonstrated ability to manage multiple projects and be flexible. - Able to travel to any PACE Sites, as needed. - Bilingual in Spanish, Russian, Chinese, Korean, Albanian, or French Creole preferred. Physical Requirements - Standing – Duration of up to 6 hours a day. - Sitting/Stationary positions – Sedentary position in duration of up to 6-8 hours a day. - Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items. - Bending/Squatting – Ability to safely bend or squat to perform essential functions. - Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs and walk to access work areas. - Agility/Fine Motor Skills – Must demonstrate agility and fine motor skills to operate equipment. - Sight/Visual Requirements – Must be able to visually read documentation and type/write with accuracy. - Audio Hearing and Motor Skills Requirements – Must be able to listen attentively and document information accurately. - Cognitive Ability – Must demonstrate good decision-making and rational processing. Salary Range $60,000.00 - $70,000.00 Disclaimer Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information.