• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day) • Handle inbound phone calls and route appropriately based on clinical urgency • Route non-clinical inbound calls to the appropriate departments across the company • Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated • Collaborate with providers to coordinate timely and effective patient care • Perform monthly wellness assessments and complete comprehensive chart reviews • Accurately document all patient interactions in our clinical platform in real time • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned