• Development and implementation of funnels and landing pages using tools such as Clickfunnels, Webflow, and Heyflow. • Planning and execution of A/B tests for landing pages and funnels. • Responsible for continuously improving conversion rates through data-driven decisions. • Confident use of common tracking tools and trackers. • Technical understanding of tracking technologies and independent implementation of these. • Analysis of performance metrics and derivation of optimization measures. • Independently inserting and adjusting tracking codes and scripts. • Close collaboration with the team of online marketers, media buyers, developers, and designers.

Role Description Responsible for performing activities in compliance with applicable Corporate and Clinical Operations Policies, Standard Operating Procedures and Work Instructions. - Assists Clinical Monitoring staff with site management activities, including serving as a Sponsor representative for sites on assigned studies, and communicating with sites to ensure compliance with protocol requirements, study procedures and relevant guidelines. - Creates and assists with maintenance of project files, handles project correspondence. - Participates in file audits. - Prepares and maintains site manuals, reference tools and other documents. - Maintains, updates, and inputs clinical tracking information into databases. - Tracks incoming and outgoing clinical and regulatory documents and updates for investigator sites, studies, project team, or client. - Manages shared mailbox, processes site requests and routes correspondence appropriately. - Coordinates the ordering, packaging, shipping and tracking of site supplies and materials. - Assists with coordination of team meetings, attends meetings and prepares accurate meeting minutes and action items. - Routinely anticipates, identifies and resolves potential issues and implements corrective actions, seeking guidance as needed to resolve more complex issues. - Maintains overall awareness in the field of clinical research, as well as assigned areas, by completing all necessary and assigned training. - May provide training or mentorship to more junior level Clinical Operations Specialists (COS). Qualifications - Associates degree preferred or equivalent. - Experience in clinical research/pharma/biotech or related field considered in lieu of degree. - Good knowledge of medical terminology, clinical data, and ICH/GCP preferred. - Ability to successfully prioritize and work on multiple tasks. - Strong attention to detail, accuracy and organizational skills. - Excellent communication, presentation, and interpersonal skills. - Ability to embrace new technologies. - Minimal travel up to 10% may be required. Benefits - We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. - We are committed to building an inclusive culture – where you can authentically be yourself. - We are continuously building the company we all want to work for and our customers want to work with. Company Description Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment.

• Responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports). • Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction. • Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed. • Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions. • Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships.

Role Description May lead multi-country projects including negotiating and preparing contracts, budgets, and related documents for participation in industry-sponsored clinical trials. - Produces site-specific contracts from country clinical trial agreement (CTA) template. - Reviews and owns site-specific contracts from country template. - Submits proposed CTA and investigator budget for site review. - Negotiates budget and contract with site and via Site Contracts Service Centre and SSUL with Sponsor until resolution of issues. - Performs quality control and arranges execution of CTAs as well as archival of documents into repositories and capture of metadata. - Reviews contracts for completeness and accuracy, and ensures that corrections are appropriately made and documented. - Administers all contract management processes, including coordination with relevant protocol, informed consent, institution, investigator, vendor, consultant, and customer agreement documents at a project level. - Generates amended contract and/or budget documents as necessary, preparing contract management documentation for projects, and streamlining the contract/proposal or internal processes; initiates and introduces creative ideas and solutions. - Works closely with Site Contract Service Center and Legal to harmonize site contract to reflect sponsor's master service agreement terms. - Works closely with SSU lead, Clinical Operations and Finance to validate the load of departmental budgets and corresponding backlog. - Identifies possible contract or process operational risk and proactively works within the team to provide solutions. - Establishes strong working relationships with SSU lead, customer and internal project teams. - Escalates deviations to department leadership and/or Site Contract Service Center and/or Legal Department. - Provides support to business development and represents site contracts/Site Start-Up (SSU) at internal or customer meetings. - Works within the forecasted country/site contracting timelines, ensures they are complied with and tracks milestone progress in agreed upon SSU tracking system in real time. - Collaborates with internal and external legal, finance, and clinical operations departments, including communicating and explaining legal and budgetary issues. - Maintains and actively supports review and development of contract templates, budget templates and site specific files and databases. - Serves as key communication liaison between site contracts staff and internal and external customers. - Provides functional guidance and keeps internal and external teams aware of all contract statuses or pending issues. - Prepares correspondence as necessary. - Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs), and ensures quality of team work products. - Maintains and updates training material for site contract team. - Actively participates in higher level discussions about overall company goals, departmental objectives, and specific project aims. - Facilitates the execution of contracts by company signatories. - Monitors basic financial aspects of the project and the number of hours/tasks available per contract; escalates discrepancies in a timely fashion. - Reviews and complies with Standard Operating Procedures (SOPs) and Work Instructions (WIs) in a timely manner, keeps training records updated accordingly and ensures timesheet compliance. Qualifications - BA/BS degree in Business Administration, Public Administration, Public Health, related field, or equivalent combination of education and experience. Advanced degree preferred. - Moderate contracts management experience that includes experience in a contract research organization or pharmaceutical industry. - Management experience preferred. - Strong knowledge of the clinical development process and legal and contracting parameters. - Strong computer skills in Microsoft Office Suite. - Customer focused and ability to manage challenging priorities and to remain flexible and adaptable in stressful situations. - Excellent understanding of clinical trial process across Phases II-IV and ICH GCP. - Good understanding clinical protocols and associated study specifications. - Excellent understanding of clinical trial start-up processes. - Project management experience in a fast-paced environment. - Good vendor management skills. - Strong organizational skills with proven ability to handle multiple projects. - Excellent communication, presentation and interpersonal skills. - Quality-driven in all managed activities. - Strong negotiating skills. - Strong problem-solving skills. - Ability to mentor and motivate more junior staff. - Demonstrate an ability to provide quality feedback and guidance to peers. - Contribute to a training and Quality assurance plan within SSU and update SOPs/WI. Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.