• Lead operational execution across implementations, onboarding, client launches, and production environments • Establish operational processes, controls, escalation paths, and execution standards across the organization • Drive accountability across internal teams and external partners to ensure operational consistency and execution discipline • Maintain operational readiness for platform deployments, workflow changes, and client expansions • Own deployment execution and operational coordination for collection agencies, healthcare organizations, debt buyers, and servicing clients • Build scalable onboarding, implementation, and operational support processes • Ensure operational workflows align with client requirements, staffing models, servicing strategies, and compliance expectations • Maintain strong working knowledge of debt collection regulations including FDCPA, TCPA, Reg F, state regulations, consent management, disclosures, call handling, and operational controls • Partner closely with Compliance and Legal teams to ensure operational processes align with regulatory expectations and client requirements • Support audit readiness, documentation standards, complaint escalation management, and operational governance • Develop operational playbooks, deployment standards, QA processes, workflow governance, and escalation procedures • Identify operational gaps, servicing inefficiencies, workflow risks, and process breakdowns • Drive operational improvements focused on scalability, consistency, compliance, and client outcomes • Coordinate operational testing, release readiness, and production support activities • Act as the operational bridge across Operations, Product, Engineering, Compliance, Client Success, Sales, and executive leadership • Manage relationships with operational leaders, compliance teams, implementation stakeholders, and external partners • Track operational KPIs including deployment timelines, implementation success, workflow efficiency, client adoption, QA trends, and operational risk indicators

• Conduct Phase 1 AI Readiness Assessments for small law firms (technology audit, data infrastructure mapping, compliance review, readiness scoring, opportunity analysis, tool demos, workflow implementation, and final report delivery) • Deliver AI coaching sessions (2 per Phase 1 engagement) and serve as on-call AI advisor for Phase 2 retainer clients • Maintain ongoing Phase 2 retainer relationships: monthly check-ins, dashboard maintenance, AI tool adoption oversight, and light IT/security tasks • Manage client pipeline in coordination with SMB Team sales; contribute to pre-sales scoping calls and proposal support • Stay current on legal AI tooling (Harvey, Clio Duo, Copilot for M365, Casetext, etc.) and update SMB Team’s recommended stack as the landscape evolves • Document all client-facing work in SMB Team’s systems; contribute reusable templates and playbooks to the practice library • Flag blockers, scope changes, or delivery risks to the CTO in a timely manner

• Operar, otimizar e evoluir o runtime de agentes e a infraestrutura de inferência de LLMs em produção; • Definir e implementar arquitetura de endpoints de modelo com foco em SLOs de latência e disponibilidade; • Projetar e manter pipelines completos de observabilidade: métricas, logs estruturados, traces distribuídos e alertas inteligentes; • Conduzir otimizações avançadas de performance: batching dinâmico, caching semântico, quantização e gestão de contexto; • Liderar resposta a incidentes e análises de causa raiz em falhas do ambiente de inferência; • Definir padrões de resiliência e estratégias de failover para workloads de LLM em produção; • Produzir runbooks, playbooks e documentação operacional de referência para o ambiente;

• You lead AI and Machine Learning projects at our clients • You translate business requirements into pragmatic technical solutions • You are responsible for architecture, delivery and technical quality • You work closely with clients • You bring structure, clarity and momentum to complex projects • You act as a technical sparring partner on equal footing