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ThinkHuman

Unleashing the soul of your business through expert coaching and training

Client Success Partner

Location

United States

Posted

33 days ago

Salary

$60K - $90K / year

Seniority

Senior

3 yrs expEnglish

Job Description

Client Success Partner

ThinkHuman

• Manage client relationships and ensure satisfaction • Collaborate with facilitators for program success • Coordinate program content setup and reporting

Job Requirements

  • 3+ years of experience in client management
  • AI proficiency
  • Experience in sales and account expansion
  • Strong organizational skills

Benefits

  • Health insurance
  • Retirement plans
  • Professional development

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Role Description Our company is growing our remote team and seeking those who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is ideal for people who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. Qualifications - Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain - Must be at least 18 years old - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer is also highly recommended) - Previous customer service experience is helpful Requirements - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date - Participate in training sessions Benefits - Fully remote - Flexible scheduling - Ongoing training and learning resources - Supportive team culture

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Prisma Health logo

Clinical Reporting and Insights Partner

Prisma Health

Our Purpose: Inspire health. Serve with compassion. Be the difference.

Client Partner34 days ago
Full TimeRemoteTeam 10,001+H1B Sponsor

Title: Clinical Reporting and Insights Partner (OPPE & Quality Analytics), FT, Days Location: Greenville, South Carolina Job IdR1137816 CategoryCorporate Full time Save Inspire health. Serve with compassion. Be the difference. Job Summary The Clinical Reporting and Insights Partner is responsible for carrying out the duties associated with quality performance improvement and data analysis through the deployment of a collaborative, proactive approach to quality, safety and efficiency. The Clinical Reporting and Insights Partner is a member of the quality team engaged in the clinical analytics work efforts that support clinical quality, patient safety and outcomes across the organization. The Clinical Reporting and Insights Partner possesses operational knowledge of new and installed clinical departments and systems and demonstrates proficiency in working with many clinical applications. The position demonstrates expertise in technical problem-solving, needs analysis and solution development; all necessary in fostering user collaboration and buy in. The Clinical Reporting and Insights Partner works with management and staff to define problems, devise solutions, perform work flow analysis, quality control, problem-solving, and change management. The Clinical Reporting and Insights Partner supports advanced clinical quality inquiry leading to ad hoc report generation and further investigative analysis, often leading to new clinically relevant information used to improve quality, safety, service and growth. The position facilitates the establishment of a data driven culture in the clinical quality and operational areas. Coordinates completion of medical staff quality reports to include ongoing professional practice evaluation (OPPE) reports and related functions in accordance with the requirements of accrediting and regulatory bodies. The Clinical Reporting and Insights Partner works in partnership with nursing, physicians, and ancillary leaders and is an active member in quality related committees focusing on improving care and outcomes. The position supports bi-directional communication and education of all involved personnel pertaining to performance improvement activities/methodologies, implications/impact and required organizational changes. The position further supports the campus/site clinical and administrative leadership team, Subject Matter Experts (SME), stakeholder groups and ad hoc teams on quality and clinical data analytics. The role leverages campus/affiliate/system communication and committee forums to ensure mechanisms for reporting and information sharing. ***This position is 100% remote and is accepting applications from both the Greenville and Columbia areas. Essential Functions - All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. 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Monitors both real-time and retrospective quality outcomes, conducts analysis and provides a thorough evaluation for committees, meetings, administration and medical staff needs. - Demonstrates ability to merge clinical data with other types of data, database creation, management, and maintenance. - Works independently and effectively with interdisciplinary teams to correlate data from quality management activities to include problem identification, investigation and resolution as well as monitoring and trending patterns of care. - Coordinates and collaborates with physician leadership to ensure compliance with quality and regulatory standards. Compiles data from multiple sources into a meaningful report that guides clinicians and leaders in their decision-making and action planning. Conducts data analysis including the ongoing systematic review of data sources and special studies to evaluate patient care, patient safety and the impact on care delivery processes. - Identifies national and state best practices or guidelines that promote quality, patient safety, and effective outcomes. - Performs other duties as assigned. Supervisory/Management Responsibilities - This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements - Education - Bachelor's degree in Healthcare, Nursing or related health science field of study. - Experience - Three (3) years of experience in healthcare setting In Lieu Of - NA Required Certifications, Registrations, Licenses - Certified Professional in Healthcare Quality (CPHQ) is preferred. - Certification in Lean/Six Sigma (Green Belt or Black Belt) preferred. Knowledge, Skills and Abilities - Basic computer skills including word processing, spreadsheets, databases and data entry) - Mathematical skills - Knowledge of electronic health record - Organizational and planning skills - Ability to prioritize - Ability to demonstrate success working effectively in situations where need to use strong leadership skills to achieve the expected result. - Communication and multi-media skills. Ability to interact and build relationships within quality improvement teams. - Ability to work independently and meet deadlines. - Project planning skills. Ability to analyze interrelated elements of problems and work systematically to solve them - Conflict management, negotiation, and change management skills. - Knowledgeable of quality improvement and patient safety concerns and tools. - Ability to effectively facilitate and/or lead multidisciplinary teams. - Ability to demonstrate consistent follow through on action plans. - Ability to demonstrate strong analytical, problem solving, trouble shooting and quantitative skills. - Writing complex database queries, understand hospital cost accounting and reimbursement methods, familiarity with diagnostic and procedure coding systems is required. Expertise with tools related to measuring and driving performance improvement are essential. - Ability to work independently within a defined strategy and within a matrix structure. - Understanding of data collection strategies, data display methods, basic statistical process and performance improvement concepts and principles. Ability to participate in data processes to improve accuracy, efficiency, and productivity of data entry and reporting. - Working knowledge of quality improvement, clinical data review, and performance improvement methodologies - Detail oriented - Ability to work independently and to adhere to standards/definitions of sponsoring agencies/ entities - Ability to utilize appropriate resources to make decisions regarding data abstraction, interpretation and dissemination. Work Shift Day (United States of America) Location Prisma Health Corporate Office Facility 7001 Corporate Department 70019265 Clinical Care Experience - Clinical Data Management Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

South Carolina
Full TimeRemoteTeam 10,001+H1B No Sponsor

Title: Personal Health Nurse - Remote Location: Frisco United States Job Description: CCCS uses a holistic approach to medical management. The Personal Health Nurse (PHN) works within a team to move the member through the continuum of medical management with the goals of facilitating quality health care through the most cost-effective means. The PHN performs the Personal Health Management process: assess the member; work with the member, family and physician to identify problems; establish goals and develop plans of care; coordinate services; educate members; and empower members to independently self-manage and to make knowledgeable health care decisions. The PHN works closely with the provider(s) to ensure that services are provided in the most appropriate setting by the appropriate provider(s) by performing functions of Personal Health Management as well as some functions of Utilization Management. 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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Must be able to work in sitting position, use computer and answer telephone - Ability to travel - Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Remote Work Environment TRAVEL - Approximately 5 - 30 % travel may be required dependent on the client assigned As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $64,168.00 - $96,262.00 annually. Compensation depends on location, qualifications, and experience. - Management level positions may be eligible for sign-on and relocation bonuses. 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Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Texas
$64.2K - $96.3K / year