Job DetailsJob Location: Admin Building - Saint Charles, MO 63304Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $48,000.00 - $50,000.00 SalaryTravel Percentage: NoneJob Shift: DayJob Category: BankingJOB FUNCTIONS Coordinate with the Member Care Manager and/or Member Care Assistant Manager(s), the daily staffing requirements for the Member Care Center. As assigned by the Member Care Manager and/or Member Care Assistant Manager(s), assist with the responsibility for the training and development of Member Care employees. Identifies referral options for loans and deposit services, by staying abreast on products and services. Assist with coaching Member Care Representatives with presenting referral opportunities. Assist the Member Care Manager and/or Member Care Assistant Manager(s) to ensure the quality performance of employees assigned to the Member Care in accordance with the credit union objectives. Assist the Member Care Manager and/or Member Care Assistant Manager(s) in maintaining security controls to protect the center and its contents against criminal and fraudulent operations and unnecessary risk or exposure. In the absence of the Member Care Manager and/or Member Care Assistant Manager(s), or as required, assume the responsibilities of that position. These responsibilities include, but are not limited to, the supervision of Member Care employees, handling all member complaints requiring supervisory attention, and ensuring the overall safety and wellbeing of Member Care operations. Responsible for ensuring first point of contact and primary support for representative questions via calls and chat. Ensure that service events, online messages, account maintenance requests via e-signature, e-deposit support, bill payment support/changes, generic shared inbox and department email requests are processed in a timely and accurate manner. Responsible for monitoring telephone calls and online chats, along with answering incoming calls and chats when necessary. Responsible for working reports and/or reporting as assigned by the Member Care Manager and/or Member Care Assistant Manager(s). Perform other individual and/or team tasks as assigned by the Member Care Manager and/or Member Care Assistant Manager(s). QualificationsKNOWLEDGE Three or more years of job-related experience and knowledge, specifically in a credit union/financial setting. The individual should have a well-rounded knowledge of Member Care operations; keep up with industry trends and changes in regulations. Team player (values building a unified team at both the management and board levels; builds trust and confidence by giving it; values appropriate feedback and guidance at all levels). Effective communication and listening skills (an honest and open individual who can communicate in an up front and positive fashion; can comfortably and professionally handle people at all levels; a good listener who is empathic with board, staff and member needs; possesses above average written communication skills). Skilled in working with software/applications, hardware and processes that comprise functions and services, including but not limited to: service events, online messages, account maintenance requests via e-signature, e-deposit support, bill payment support/changes, generic shared inbox and department email requests. Ensure that these requests are processed in a timely and accurate manner. Proficiency in Microsoft Office, ability to use 10-key, and be willing to learn other programs and applications as needed. SKILLS A positive individual that is team-oriented; able to plan, organize, prioritize, monitor, schedule, direct, and motivate staff to accomplish goals and meet volume demands. Able to see the steps necessary to get things done; meets deadlines; willing to put in the necessary time to get the job done and willing to take responsibility for own actions. Communication - Expresses self professionally in both oral and written communication. Has excellent listening skills and effectively communicates with all levels of personnel. Uses tact and diplomacy in difficult situations. Dependability - Possesses strong sense of ownership and responsibility for department’s operations. Exercise independent judgment, be receptive to learning new tasks, recognize the steps necessary to get the job done, and show initiative in looking for ways to improve processes/duties and assist others. Meet simultaneous deadlines, and effectively organize and prioritize work while working under pressure. Sensitive to executive etiquette and protocol; able to recognize and handle with different and difficult personalities; a high degree of poise and tact to represent the credit union positively. QUALITITES Integrity and high moral responsibility. Analytical ability, with the incisiveness to ask discerning questions. Builds trust and confidence by giving it; values appropriate feedback and guidance at all levels Possess the ability to evaluate each situation as its own and think outside the box for solutions. Works well with management and staff to build positive working relationships and achieve group cohesiveness and objectives. Willing to put in the time necessary to get the job done. Be flexible and have a strong ability to adapt to changing situations. EDUCATION AND EXPERIENCE The Member Care Coordinator should possess a high school diploma or equivalent, 2-year college degree in a business-related field or its equivalent of two to three years of customer service experience is desired, supplemented by general business courses in a continuing education setting. Lending or credit experience is desirable but not required. Education and experience may be substituted. One year of supervisory experience is desirable but not required if closely supervised and assisted by the Member Care Manager or Assistant Manager(s). Some supervisory and administrative background; understanding of basic accounting processes; interested in the welfare of people; a thorough understanding of credit union philosophy; trained or experienced in communication techniques. Above average ability to adapt to various types of members. Above average decision-making abilities required. PHYSICAL REQUIREMENTS The position requires the following physical activities within varying environmental conditions: Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time. Occasional travel or moving from one office location to another or from one department to another at the headquarters building. Occasional lifting, moving, or adjusting objects up to 20 pounds. Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device. Work will be in a commercially reasonable temperature-controlled environment. Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow. Position is typically Monday through rotating Saturdays, is full time. Possible remote options when exceeding expectations.

The Financial Clearance Call Center Representative (FCCCR) is responsible for handling exception based pre-registration and registration activities for hospital inpatient admissions, outpatient, ED, and clinic visits. Work may include handling and resolving missing registration items via work queues, in basket messages, and phone calls. In addition, this position may handle and resolve authorization form recovery activities, and coverage and guarantor related issues for hospital inpatient, outpatient, clinic and emergency departments. The FCCCR will receive call transfers from Appointment Schedulers (Schegistrars), and will assist patients will financial questions related to appointments including but not limited to: charge estimates, preservice payments including co-pays, co-insurance and pre-service deposit amounts, as well as insurance and coverage information. The FCCCR may place outbound calls to patients, providers, insurance companies and other departments in an effort to resolve patient financial questions prior to or as follow up to patient appointments. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Call Center Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: - Respond to inbound calls from existing customers - Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. - Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy - Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: - You can multitask and manage multiple competing priorities - You are passionate about helping others - Has 2+ years of experience working in a call center environment Compensation and perks: - Hourly wage: $19.00 - 21.00 - We will pay for your P&C license (expected within 60 days after starting) - Medical, dental, vision insurance, 401K match - Ability to work remotely (we provide work equipment) - Ongoing training and mentorship from our leadership team - An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek. While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Overview Providing leadership and oversight for the Patient Connection Center (PCC) within Piedmont Healthcare. Responsibilities for this position include supervising, monitoring, coaching, and developing employees performing duties such as checking the accuracy of orders, verifying insurance, creating estimates, obtaining authorizations, and appointment scheduling,. Responsibilities Providing leadership and oversight for the Patient Connection Center (PCC) within Piedmont Healthcare. Responsibilities for this position include supervising, monitoring, coaching, and developing employees performing duties such as checking the accuracy of orders, verifying insurance, creating estimates, obtaining authorizations, and appointment scheduling,. Qualifications Education - H.S. Diploma or General Education Degree (GED) Required - Associate’s Degree Preferred or - Bachelor’s Degree Preferred Work Experience - 3 years revenue cycle experience or Contact Center experience Required - Healthcare Reimbursement experience Preferred - Supervisory experience Preferred - Call center experience requiring high volume inventory management Preferred - Previous Epic experience Preferred Licenses and Certifications - Certification with Healthcare Financial Management Association Preferred or - Certified Revenue Cycle Representative Preferred Business Unit : Company Name Piedmont Healthcare Corporate