Job Closed
This listing is no longer active.
Building the next-gen supply chain platform for healthcare
Head of Customer Experience
Location
United States
Posted
129 days ago
Salary
0
Seniority
Lead
Job Description
Head of Customer Experience
Clarium
• Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers. • Ensure success across diverse customer environments by accelerating adoption and engagement among both centralized teams and distributed end users to deliver measurable value. • Build and scale a world-class Customer Success function, including hiring, coaching, and developing a team committed to exceptional customer outcomes and long-term partnership. • Lead executive-facing engagement cadences such as QBRs, ensuring alignment on goals, performance, and roadmap while reinforcing Clarium’s role as a trusted, strategic platform. • Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives. • Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy.
Job Requirements
- 10+ years of Customer Service experience
- Heath system experience required
- Experience rolling out enterprise software products that require integration with or migration from legacy systems, ideally in complex operational environments.
- Demonstrated success driving product onboarding and continuous adoption, including deep change-management expertise for introducing new tools into established customer workflows.
- Strong track record managing customers with centralized economic buyers and highly decentralized end-user bases, ensuring value realization across diverse stakeholder groups.
- Experience leading Customer Success motions across both Enterprise and SMB segments, ideally in vertical SaaS
- Leadership experience in a SaaS business scaling through Series A/B to Series D+, with a deep understanding of the organizational and operational demands of that stage.
- Expertise in change management, multi-product enablement, and driving measurable improvements in customer outcomes.
- Passion for technology and innovation, with a deep commitment to delivering value to customers.
- Ability to thrive in a dynamic, entrepreneurial environment and drive results with limited resources.
- Nice to have: Familiarity with complex supply chain organizations and workflows
- Proven experience managing change across cross-functional teams and stakeholders
Benefits
- Incentive Stock Options proportionate to salary
- Fully remote work
- Unlimited PTO
- Top-tier health, vision, and dental benefits
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Service Operations Supervisor
ERLPhase Power Technologies Ltd.An ISO 9001:2015 QMS certified manufacturer of digital fault recording systems and protective relays.
• Oversee daily operations by conducting regular one-to-ones (121s), providing coaching, and managing team performance • Ensure that all resources are used efficiently, and team productivity is maximised • Develop and refine processes to enhance operational efficiency and quality • Create and maintain reports to track key performance indicators (KPIs) and other metrics • Drive a culture of continuous improvement by implementing industry best practices • Closely monitor KPIs, promptly address deviations, and ensure the team is aligned with business objectives • Work closely with leadership to ensure that operations are in sync with overall business goals • Prepare and manage team schedules • Assist the Head of Customer Service on various projects.
Spanish Speaking Customer Service
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Provide outstanding customer service to Spanish-speaking clients through various communication channels, including phone, email, and live chat. • Efficiently handle customer inquiries, complaints, and offer product information to enhance customer satisfaction. • Maintain a positive and professional demeanor during all customer interactions. • Accurately document customer interactions to improve future service delivery. • Collaborate with team members and other departments to resolve customer issues effectively. • Engage in continuous training to stay informed about products, services, and industry trends.
Italian Speaking Customer Support
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Provide excellent customer support to Italian-speaking clients through various channels, including phone, email, and chat. • Assist customers with inquiries about our food delivery services, addressing issues and ensuring their satisfaction. • Document customer interactions accurately in our CRM system. • Collaborate with team members to achieve service level goals and enhance customer experience. • Participate in ongoing training to stay informed about product offerings and improve service quality.
Customer Support, Italian Speaking
Patrique Mercier RecruitmentThe leading recruitment agency for candidates who want to work in their own language. Relocation paid by our clients!
• Deliver exceptional customer support to Italian-speaking clients through various communication channels. • Assist customers with inquiries related to Dyson home appliances, providing solutions and guidance. • Document customer interactions accurately and efficiently in our CRM system. • Collaborate with team members to achieve service goals and enhance the overall customer experience. • Participate in ongoing training to stay informed about product features and advancements.
