• Provide expert travel guidance and ensure seamless travel arrangements for corporate clients. • Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain travel needs. • Maintain proper tracking of the status/entries in main operational queues (Action, Error, and Cancel). • Initiate cancellation or reservation change processes to completion, where applicable, including client notification. • Provide updates to client organizations to ensure awareness of travel information and status.

Overview At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. ALTOUR is looking to hire a dynamic, professional Travel Consultant to offer best in class travel consultation to Altour clients. This person will need high energy, travel experience and the ability to work with top enterprise clients. Yo will quote and book accurate domestic & international air, car and hotel reservations Responsibilities - Service inbound corporate travel requests in a virtual call center environment. - Delivery extraordinary customer service to all Altour clients. - Greet all clients with enthusiasm. - Provide consultative service to travelers and travel arrangers throughout the booking process. - Complete all reservations in an accurate and timely manner. - Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act. - Secure the lowest air/car/hotel rates available at time of booking. - Utilization of client and Altour negotiated programs when applicable. - Utilize GDS low fare search capabilities. - Maintain goal expectations in the following areas: - Productivity – measured by transactions per day. - Quality – minimal customer service issues. - Customer experience – measured through call monitoring performance. Qualifications - Must pass GDS assessment - Typing speed of at least 45 WPM - 5 years’ travel selling experience - 5+ years’ customer service experience, preferably in the travel industry - Exceptional/above & beyond, proactive customer service approach - Excellent travel industry knowledge - Mastery in Sabre GDS - GDS formats, short cuts, enhancements, pricing. - Corporate travel experience required - Experience in international travel bookings and process - Experienced handling of multiple accounts - Exceptional communication skills both written and oral - Embrace change, adaptable, viewed as a leader Leadership Abilities: - Has strong understanding of own skill set and development opportunities - Takes direction, offers suggestions, and asks for appropriate guidance when applicable - Demonstrates exceptional teamwork - Proactively offers support when ability matches need - Acts as a leader among peers - Thanks peers for support they have provided - Consistently demonstrates master of the guiding principles in daily work habits - Ability to provide constructive feedback to peers and leaders when appropriate - Ability to handle most difficult situations - May seek minimal guidance, but generally has solution at hand - Able to support peers in decision making - Knows when to escalate to a leader - Strong understanding of key Altour initiatives and employs strong change management skills consistently PAY AND BENEFITS Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay. The salary range posted represents the pay range for U.S. candidates. If the job posting indicates that the role is available for international candidate consideration, the salary range will be based on the local market for the country where the candidate would be working. This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Prospective Employee Privacy Policy #Li-remote

Alternate Locations: Baltimore, MD (Maryland); Boston, MA (Massachusetts); New York, NY (New York); Rockville, MD (Maryland); US Northeast; Washington, DC (District of Columbia); Work from Home Work Arrangement: Remote : Work at home employee residing outside of a commutable distance to an office location. Relocation assistance: is not available for this opportunity. Requisition #: 75948 The Role at a Glance We are excited to bring on a Broker Relationship Management Consultant to join our Workplace Solutions Team supporting Workplace Solutions in a work from home environment, unless located near one of our Lincoln offices. Background Details The Workplace Solutions Team will help you establish and grow your career in Group Benefits providing you with coaching and development to perform in this fast-paced environment. As a Broker Relationship Management Consultant, you will be responsible for building and maintaining relationships with premier brokers in the U500 block of business to drive client retention. This role is accountable for providing dedicated service, offering a recommendable and consistent customer experience, and identifying root causes to mitigate future problems and to enhance the overall customer satisfaction. You will be responsible for managing the relationships, handling escalations, and addressing the customer’s service needs as these are received through your queue and designated client/broker relationships. This opportunity will provide the ability to grow within the group insurance industry while gaining new skills and building strong working relationships. If this sounds like a role for you, please read on! What you'll be doing - You will maintain knowledge on current and emerging developments/trends for assigned territory and products, assessing impacts, and collaborating with management to incorporate new trends and developments in current and future solutions. - You will champion and enhance organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. In addition, you will serve as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects. - You will identify and recommend process improvements that significantly reduce workloads or improve quality. In addition, you will consult/analyze more complex assignments and/or projects. - You will serve as the primary point of contact for assigned premier brokers in the U500 block of business. In addition, you will develop and strengthen relationships with premier brokers through both proactive and responsive contacts to maintain and develop preferred status. - You will lead and manage the scheduling, planning, execution, and required follow-up for various broker meetings (stewardship, enrollment, ad-hoc, etc.). - You will facilitate discussions with brokers to support client acquisition, re-enrollment, and business retention. In addition, you will proactively anticipate brokers' issues/concerns and recommend mitigation solution(s) to planners in order to meet client expectations. - You will identify clients with risk of retention & notifies brokers and/or management. - You will develop relationships with the sales teams and share opportunities for sales growth. - You will collaborate with internal stakeholders to ensure the delivery of a positive customer experience - You will process less complex member management, enrollment and billing updates to deliver quick resolution, and optimize the customer experience to our clients and brokers. What we’re looking for Must-have experience (Required): - 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's). - 3 - 5+ Years experience in relationship management that directly aligns with the specific responsibilities for this position. - Ability to communicate effectively (verbal/written) - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Nice-to have Experience (Preferred): - Licensing Preferred - Management/leadership experience - Project management experience - Experience working with multiple products - Presentation training or skills - Customer and/or broker facing role - Ability to work with others in a team environment. - Demonstrates strong interpersonal skills with a collaborative style. - Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail. Travel Requirements - Up to 30% Application Deadline What’s it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you: - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training The pay range for this position is $72,900 - $131,600 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package. About The Company Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice. Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom. Be Aware of Fraudulent Recruiting Activities If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters. Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious. Additional Information This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial ("Lincoln" or "the Company") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558. This Employer Participates in E-Verify. See the E-Verify notices. Este Empleador Participa en E-Verify. Ver el E-Verify avisos.

• Support configuration and optimization of Epic and/or Meditech revenue cycle applications across front-end, middle, and back-end functions • Participate in Epic and/or Meditech implementation or optimization projects as part of a project team • Assist with current-state workflow analysis and contribute to system-enabled improvement recommendations • Build, test, and validate Epic and/or Meditech functionality including Patient Access, HIM, Hospital Billing, Professional Billing, and Resolute applications • Support development and delivery of end-user training materials and sessions • Document workflows, system configurations, and project artifacts • Collaborate with project team members, client stakeholders, and technical resources • Provide support during go-live activities, including issue tracking and resolution support • Help identify system or workflow issues and escalate as needed • Contribute to internal knowledge sharing and best practice documentation