• Lead the hands-on delivery of enterprise-wide adoption programs • Design and execute structured change and adoption plans • Translate technical platform impacts into role-based change tactics • Define, track, and report on adoption and behavior change metrics • Design and facilitate training and enablement experiences • Serve as a trusted advisor to client sponsors and stakeholders • Partner with executive sponsors, product and delivery teams • Build cross-practice relationships to drive customer success • Help shape differentiated AI Adoption offerings • Mentor junior consultants and contribute to internal knowledge sharing • Own end-to-end delivery of AI, data, and analytics change programs • Exhibit strong ownership in resolving delivery challenges

• Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents to drive measurable ROI. • Balance "rigid" logic for compliance with "nuanced" logic for sentiment and soft skills when designing automated QA for large enterprises. • Own and execute POC/POV engagements, including requirements gathering, configuration, validation, and outcome presentation to prove technical viability for pilot customers. • Support pre-sales engagements by partnering with Sales Engineers during customer discovery, demos, and evaluations to translate complex requirements into buildable AI configurations. • Build interaction models that directly prove high-dollar ROI stories by correlating interaction data to Revenue, Retention, and Registration. • Audit and resolve complex accuracy issues in voice and text analytics to eliminate false readings and ensure a high-performance data foundation. • Design and deliver custom demos aligned to specific customer use cases across diverse verticals such as Healthcare, Financial Services, and Retail. • Partner with Deployment Managers, Sales, Product, and Engineering teams to support deal cycles and ensure customer success. • Provide thought leadership to optimize speech and text analytic configurations as the industry and AI capabilities evolve.

Role Description Reporting to the Director of Academic Support or an administrator assigned to fill the role of Director of Academic Support, the Remote Tutor (Part-Time) provides students with tutoring and instructional support in an academic or occupational area of study to help improve their academic capabilities and progress academically, while promoting independent learning and self-reliance. - Assist tutees in developing and improving their competency in course work. - Help students integrate and apply effective study skills, active reading and note-taking, test-taking strategies, and time management and organizational skills. - Provide individual and small group tutoring in math, reading, writing, English, and other subject areas. - May work as embedded tutors for online-live and asynchronous courses. - Perform related duties as required. Qualifications - Bachelor’s degree or higher in a field of study related to the subject(s) being tutored OR similar technical certification and training. - High degree of demonstrated skill using Zoom, learning management systems such as D2L, and other relevant educational technologies. - Completion of tutoring certification preferred. - Experience in teaching, tutoring, or delivering academic support to students at the post-secondary instructional level is strongly preferred. - Experience working in a large, urban community college environment with a diverse cultural and ethnic student body is highly desirable. - Proficiency in the subject area to be tutored. - Knowledge of effective tutoring techniques and strategies in subject area(s). - Knowledge of tutoring strategies used for improving students' study skills. - Excellent interpersonal, written and verbal communication skills. - Strong organizational and time management skills. - Strong problem-solving skills. - Ability to work within a culturally diverse environment. - Ability to interact effectively with students and to motivate students to succeed. - Knowledge of Microsoft Office (Word, Excel, PowerPoint). Requirements - Employees working remote are responsible for providing a stable internet environment with a connection speed of at least 300 megabytes per second (Mbps). - Math tutors: knowledge of math software. - Skill in tutoring students at the developmental or foundational level in reading, writing, or math. Benefits - The salary for this position is $21.31-$24.59/hr. - Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills, and abilities. - Benefits information is found at https://www.ccc.edu/departments/Benefits/

• Develop and execute change management strategies • Build organizational readiness • Work closely with clients to design communication, training, and adoption programs • Facilitate discovery sessions and workshops with client stakeholders • Support the expansion of the Advisory practice