• Deliver production-ready UI for web applications • Turn ambiguous requirements into structured, thoughtful solutions • Design complete user flows, including states, interactions, and edge cases • Understand the underlying problem behind each request • Challenge unclear or weak directions • Propose improved solutions, not just alternatives • Identify gaps in flows, components, and logic • Ensure consistency across the product • Take initiative without relying on detailed instructions • Partner with engineering to ensure feasibility • Align with product on scope and priorities • Communicate clearly and concisely

• Lead the experience strategy and service design for the Scheduling and Execution space, from early-stage research to implementation and refinement. • Manage and mentor a small team of UX designers, providing feedback on performance and fostering career development. • Serve as a thought leader within the product trio, challenging assumptions and using design methodologies. • Facilitate high-impact cross-functional workshops to drive alignment, collaboration, and ideation. • Move beyond feature requests and identify the root cause behind user pain points. • Drive a culture of continuous user testing and iterative validation. • Set the design vision and strategy for your product areas. • Drive the adoption of AI-powered tools and methodologies. • Partner with product management and engineering to co-lead the vision, roadmap, and prioritization. • Oversee the design of conversational interfaces and multi-channel communication strategies.

Role Description As a senior product designer within our CRM Experience team, you’re responsible for understanding customer needs, developing ideas and direction, and working with cross-functional teams to deliver outstanding experiences for real estate agents. Our mission is to make Zillow the most-loved place to discover, buy, sell, or rent a home, and our agent partners are an important part of that mission. - Design digital experiences for web, iOS, Android, and operator platforms - Work closely with product managers, researchers, content designers, and engineers - Propose, test, and evaluate ideas that improve Zillow customer experiences - Lead design activities like journey mapping, co-design sessions, prototyping, design critique, and user testing - Present design work and regularly engage with partners for feedback - Advocate for customer needs throughout the design process - Lead projects independently and deliver high-quality work on time - Contribute, learn, grow, and have fun This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live anywhere in Mexico, with availability to travel to Mexico City, as we recommend attendance at occasional office events. In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location. Qualifications - Strong communication and collaboration skills - 5–7 years as a product designer, user experience designer, or similar role - Experience working reliably with diverse, cross-functional teams - Experience identifying customer insights through user research and discovery activities - Experience developing design strategies that address customer and business problems - Experience crafting products and services using human-centered design principles - Experience shipping products that get meaningful results for customers and businesses - Experience making effective decisions and managing design project work - Examples of high quality interaction and visual design work in a design portfolio - Examples of critical thinking, creativity, and risk-taking in design projects - Expertise with design, prototyping, and AI tools Please submit a portfolio and resume with your application. Benefits - Competitive base salary - Benefits package - Equity awards based on factors such as experience, performance, and location Company Description At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. - Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025 - Included on the PEOPLE Companies That Care® 2025 list - Committed to creating an innovative, inclusive, and engaging culture Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.

Role Description We’re looking for a Product Designer to join our small but mighty design team. You’ll work closely with the Arena Product team to revamp the Gray Swan AI Arena. From collaborating with developers and marketing teams to translating complex technical workflows into clear, trustworthy, and refined product experiences, you’ll help shape how AI systems are tested, monitored, and secured. This is a high ownership role. We care deeply about craft, but just as much about initiative. We’re looking for someone who can take a problem, run with it, collaborate cross functionally, and push the work to a high standard without waiting to be told what to do. What You’ll Do: - Design and improve Gray Swan’s Arena UI across web and mobile platforms - Own your work from end-to-end, from early concept sketches to production-ready specs - Translate complex technical workflows into clear, and intuitive user experiences - Incorporate visual design and persuasive design principles to create joyful and engaging flows - Build and maintain UI components, patterns, and visual standards in our design system - Collaborate with product, engineering, ML research, and GTM teams on cross-functional work - Contribute to ad hoc design needs as they arise: we all wear a few extra hats here! Qualifications - 2+ years’ professional experience in product UI/UX design, ideally in gamified consumer apps, bonus points for experience building tooling and/or chat interfaces - Able to balance the need of technical users with creating playful design - Proficient in modern design and prototyping tools - Solid grasp on user-centered design principles and usability testing methodologies - Detail-oriented with a knack for managing style guides and component libraries Requirements - Experience working at an early-stage startup (bonus) - Understanding of AI safety principles or ethical considerations in AI systems (bonus) - Some familiarity with front-end development or coding skills (bonus) Benefits - Competitive compensation package designed to reward impact and incentivize growth - Salary: $87,975 - $157,169 - Competitive equity package - 401k with up to 4% matching - 28 days annual leave (vacation + holidays) - Health, dental, and vision coverage - Catered lunches (Pittsburgh office) - Flexible work arrangements - Visa sponsorship available for exceptional candidates Interview Process - 🔎 Application Review: We read everything. - 🗣 Intro Call (30 min): We learn about you; you learn about us. - 🧑‍💻 Portfolio Presentation (60 min): Walk us through your portfolio. We’ll ask you questions to learn about your process. - 🎨 Live Design (75 min): Show us how you work. - 😇 Reference Checks: We’ll reach out to 3-5 references that you provide. - 📃 Offer: If it’s mutual, we move fast.