• Evolve and run the revenue operating system that drives predictable performance • Own the forecasting cadence, commercial governance, territory model, whitespace and renewal intelligence, Win/Loss program • Operate as a senior power user of HubSpot, building dashboards, reports, and workflows • Run a consistent monthly forecasting cadence across new business, upsell, and renewals • Execute revenue planning modeling under the direction of the Head of Business Operations • Own pricing validation and deal approval workflows through PandaDoc • Maintain and grow whitespace and revenue under management reporting • Own the recurring monthly executive reporting package, partnering with Head of Business Operations

• Lead core Revenue Operations functions across Sales Operations, Client Success Operations, and Deal Desk. • Manage, coach, and develop a small but high-impact team, creating clarity around priorities, roles, service levels, and expected outcomes. • Partner with the VP, Revenue Operations to translate company strategy into scalable operational plans and team execution. • Build a culture of accountability, operational rigor, continuous improvement, and strong internal partnership. • Lead the design, standardization, documentation, and continuous improvement of core go-to-market processes across the lead-to-close, order-to-book, and customer lifecycle management motions. • Identify manual, inconsistent, and low-value workflows across Sales Ops, CS Ops, and Deal Desk, and implement automation to improve efficiency, accuracy, compliance, and user experience. • Establish scalable business rules, governance frameworks, and operating procedures that drive consistency across teams, functions, and geographies. • Partner with business stakeholders and systems teams to translate requirements into durable process improvements and automated solutions. • Optimize end-to-end sales processes to improve productivity, pipeline management, forecasting discipline, and rep execution. • Lead territory design, segmentation, and coverage planning across geographies, segments, and verticals. • Support quota operations, account assignment governance, account holdovers, certification tracking, and operational reporting. • Improve pipeline hygiene, forecasting accuracy, and reporting consistency through better process design, controls, and dashboards. • Support the operational infrastructure for customer lifecycle management, including renewals, expansion support, customer segmentation, success workflows, and performance visibility. • Standardize core Client Success processes, stage definitions, handoffs, and success metrics to improve consistency and scalability. • Oversee Deal Desk operations to ensure efficient management of approvals, pricing, discounting, exception handling, and policy adherence. • Deliver accurate, timely dashboards, executive reporting, and actionable insights across sales performance, customer retention, forecast risk, conversion trends, and productivity. • Own data quality standards and governance across CRM, BI, and related revenue systems.

• Own the full sales cycle: prospecting, discovery, solutioning, proposal, negotiation, and close • Generate pipeline through outbound prospecting, inbound, and partner relationship management • Sell HubSpot implementation, CRM consulting, and RevOps services to B2B organizations • Build relationships with Account Managers + Sales Reps in the partner ecosystem • Conduct consultative discovery to identify business challenges and align solutions • Develop ROI-driven business cases tied to revenue growth and operational efficiency • Collaborate with pre sales solution architect and internal teams on solution design, pricing, and proposals • Maintain accurate pipeline forecasting and CRM hygiene in HubSpot • Contribute to sales playbook development (ICP, qualification frameworks, messaging, GTM strategy)

Role Description The Director of Revenue Operations is a hands-on, cross-functional business operator responsible for evolving and running the revenue operating system that drives predictable performance. This role owns the forecasting cadence, commercial governance, territory model, whitespace and renewal intelligence, Win/Loss program, and the monthly executive reporting package that enable decision-ready visibility across the revenue lifecycle. This is not an oversight-only role. You will partner closely with: - Head of Business Operations - Head of Client Enablement - VP of Partner Activation & Service Operations - Sales Leadership - Account Management - Finance In this role, you will bring a mix of systems thinking, workflow design, and analytical rigor to every challenge. You understand how sales, account management, finance, and marketing intersect, and you thrive where those functions need structure, automation, and alignment to drive predictable revenue outcomes. You are deeply curious, data-driven, and focused on removing friction across the revenue lifecycle. You lead with an operator's mindset and bring a track record of running and refining operating systems that reduce manual effort while improving visibility, accountability, and performance. At K1x, you will lead Revenue Operations as a hands-on operator. Your work will focus on evolving and running the revenue operating system across: - Forecasting - Whitespace and expansion insights - Commercial governance - Win/Loss - Executive reporting You will operate as a senior power user of HubSpot, building the dashboards, reports, and workflows that drive commercial visibility. You will run a consistent monthly forecasting cadence across new business, upsell, and renewals, execute revenue planning modeling, own pricing validation and deal approval workflows through PandaDoc, and lead the evolution of the deal governance operating model. This role requires strong cross-functional partnership, comfort with iteration, and high personal ownership. You will operate in a fast-moving, highly collaborative environment where clarity, innovation, and execution are expected every day. Qualifications - 5+ years of experience in Revenue Operations, Sales Operations, GTM Operations, or Business Operations roles, ideally in B2B SaaS - Demonstrated track record of running and refining revenue processes, including forecasting cadence, deal approvals, and performance reporting - Strong experience building reporting and workflows in CRM systems, with HubSpot strongly preferred - Strong analytical capability and comfort defining metrics, building reporting frameworks, and turning insights into recommendations and action - Experience partnering with Finance and Sales Leadership on pricing governance, approvals workflows, quota planning, and compensation support - Comfort working in imperfect data environments and improving instrumentation and data quality over time - Strong cross-functional communication skills, with the ability to drive alignment and adoption across Sales, Account Management, Marketing, Finance, Service Operations, and Product Requirements - Improve Revenue Predictability Through Forecast Accuracy and Operating Cadence - Deliver a Repeatable Monthly Executive Reporting Package That Drives Decisions - Increase Sales Efficiency and Deal Quality - Scale Expansion and Renewal Visibility Through Whitespace, RUM Reporting - Convert Win/Loss Insight Into Cross-Functional Action Benefits - Unlimited Vacation Policy + Sick Time + Holidays - Paid Parental Leave - Fully Remote Opportunity - Healthcare Benefits and 401K - Scaleup Culture