Title: Outside Property Claim Representative Location: Remote, Arkansas, United States Full time job requisition id R-50364 Job Description: Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Claim Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $67,000.00 - $110,600.00 Target Openings 1 What Is the Opportunity? Under moderate supervision, this position is responsible for the handling of first party property claims including: investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity. Handles claims and other functional work involving one or more lines of business other than property (i.e. auto, workers compensation, premium audit, underwriting) may be required. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. What Will You Do? - Handles 1st party property claims of moderate severity and complexity as assigned. - Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer assisted estimates. - Broad scale use of innovative technologies. - Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate. - Establishes timely and accurate claim and expense reserves. - Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. - Negotiates with multiple constituents, i.e.; contractors or insured's representatives and conveys claim settlements within authority limits. - Writes denial letters, Reservation of Rights and other complex correspondence. - Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. - Meets all quality standards and expectations in accordance with the Knowledge Guides. - Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. - Manages file inventory to ensure timely resolution of cases. - Handles files in compliance with state regulations, where applicable. - Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. - Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. - Identifies and refers claims with Major Case Unit exposure to the manager. - Performs administrative functions such as expense accounts, time off reporting, etc. as required. - Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. - May provides mentoring and coaching to less experienced claim professionals. - May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. - CAT Duty ~ This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states. - Must secure and maintain company credit card required. - In order to perform the essential functions of this role, acquisition and maintenance of Insurance License(s) and/or a UAS Remote Pilot Certification may be required to comply with federal, state, and Travelers requirements. Generally, required Insurance License(s) must be obtained within three months of starting the role, and ongoing continuing education requirements must be maintained as mandated. - On a rotational basis, engage in resolution desk technical work and resolution desk follow up call work. - This position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.). While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position. - Perform other duties as assigned. What Will Our Ideal Candidate Have? - Bachelor's Degree. - General knowledge of estimating system Xactimate. - Two or more years of previous outside property claim handling experience. - Interpersonal and customer service skills - Advanced. - Organizational and time management skills- Advanced. - Ability to work independently - Intermediate. - Judgment, analytical and decision making skills - Intermediate. - Negotiation skills - Intermediate. - Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively -Intermediate. - Investigative skills - Intermediate. - Ability to analyze and determine coverage - Intermediate. - Analyze, and evaluate damages -Intermediate. - Resolve claims within settlement authority - Intermediate. - Valid passport. What is a Must Have? - High School Diploma or GED. - One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program. - Valid driver's license. What Is in It for You? - Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment. - Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. - Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. - Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. - Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Role Description As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. - Expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. - Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). - Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. - Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers. - Update patients of the status of their referral or authorizations. - Answer, screen, and process a high volume of incoming calls in a professional manner. - Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers. - Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines. - Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. Qualifications - Must reside in Arizona or Nevada. - High School Graduate or satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program. - Minimum of two (2) years experience in a patient-focused healthcare environment. - Experience in a high volume multichannel contact center. - Experience with computer systems, including office Windows-based programs and web-based applications. Requirements - Certified Medical Assistant AAMA, upon hire (preferred).

Title: Call Center Specialist, Spanish-Speaking Location: Baltimore United States Department: Practice Ops Reports To: Call Center Manager Job Family: Clinic Support FLSA Status: Non-Exempt EEO Classification: Administrative support workers Supervisor: No Leadership Level: Individual Contributor On-site Job Function: On-site at 421 Fallsway Main Clinic; some remote days possible Hours: 40 hours a week; 8:30am - 5:00pm Hybrid Job Description: Overview The Spanish-Speaking Call Center Specialist is the first point of contact for members of the community trying to reach agency staff in fluent English and Spanish. They are responsible for providing supportive, efficient, high-quality customer service. The Call Center Specialist will be part of a team of 6 handling calls for a small to medium sized call center. They follow established protocols to perform daily tasks such as scheduling appointments and assisting clients with information for multiple locations. They facilitate communication between clients, vendors and community members with staff. Candidates with Spanish skills will take a language exam and if they pass, they will earn an extra $4000 annually! Key Role Responsibilities - Perform the duties and responsibilities of the CSR (client service representative) position, including registration, scheduling, insurance verification, referrals, medical records, and enrollment in order to ensure one-call resolution. - Collect necessary information for services; consent to treat, demographics, etc. to ensure accurate data for billing claims. - Respond promptly and appropriately to questions/concerns/complaints and attempt immediate resolution. Assess and identify caller needs in order to connect them with the appropriate services within the agency or through established external partners. - Record required client information accurately and promptly in the electronic health record. - Provide good customer service, marked by culturally-competent, client-centered, ethical, respectful, inclusive and professional access for clients, visitors, partners and the broader community. - Collaborate with team members to improve workflows, maintain/update standard operating procedures and to improve client satisfaction. - Take personal responsibility for their professional appearance and their workspace, ensuring that both represent the agency in a positive manner. - Contribute to department goals and objectives. Adhere to department policies, procedures, quality standards and safety standards. Comply with rules, regulations, policies, and procedures of all applicable agency, local, state, federal and regulatory bodies. Formal Education and Training - High school diploma or GED is required Experience - One year of experience in customer service required - Experience working with people who are experiencing homelessness or from low-income backgrounds - Experience working with computers and databases, preferably medical or insurance systems - Bilingual (Spanish) highly preferred(premium paid associated) - De-escalation training preferred Skills - Excellent customer service, with ability to clearly communicate verbally and in writing - Must be able to maintain confidentiality in all circumstances - Must be able to remain calm in highly inflammatory circumstances, providing and taking clear direction and maintaining a respectful demeanor - High level of motivation, initiative and responsibility - Able to work with interdisciplinary teams - Able to cope with interruptions, be flexible and be a team player Key Agency Responsibilities In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment: - Models and reinforces the Health Care for the Homeless core values of dignity, authenticity, hope, justice, passion and balance. - Actively participates in performance improvement activities and actively participates in advocacy activities that support the agency mission - Performs other duties on an as-needed basis - Protects clients' confidentiality by maintaining compliance with HIPAA and other healthcare related IT security regulations Why Join Us? - Be part of a mission-driven team committed to racial equity, social justice, and community wellness. - Work in a dynamic, people-first organization that centers compassion, authenticity, and hope. - Receive training and support to grow in your advocacy and peer work. - Help shape the future of housing and recovery services in Baltimore. Join us in advancing health equity and delivering exceptional care to our community's most underserved populations. Apply today to be a part of something bigger. Health Care for the Homeless is an equal opportunity employer. Notice to Applicants Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States. We use the E-Verify system to confirm employment eligibility in accordance with federal law.

Call Center Representative Location: Remote United States Shift: Day Job Job Description: Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse, Jos. A. Bank, Men's Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose it we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement. We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team, and grow, you might be a perfect fit. About the Job We currently have an exciting opportunity for a Tier 1 Telecommunications Representative. This role plays a key part in assisting and supporting our stores and customers. This person will respond to customer contact received via telephone, consistently ensuring quality service and proper issue resolution while remaining in compliance with Company and contact center procedures. This position is an in-office position based at our Houston, TX office and reports directly to the Supervisor, Telecommunications Tier 1. What You'll Do | Key Accountabilities - Receive and respond to incoming calls with a friendly and welcoming attitude, using professional phone etiquette and active listening skills. - Utilize tact and sound judgment in resolving customer and store inquiries, by providing appropriate responses and resolutions. - Maintain up to date product knowledge, policy information, and promotional offerings. - Effectively communicate with customers and store employees accurately and promptly. - Meet and maintain service levels, department goals, and quality voice of customer survey scores, while providing an exceptional customer experience. - Maintain customer records by properly documenting all customer interactions in the CRM. - Resolve common issues, while using internal resources and training materials. - Additional duties as assigned. Benefits This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. What You'll Bring | Skills and Experience - High school diploma or equivalent required - 1-2 years' experience in a customer focused role - Bilingual (English/ French or English/ Spanish) a plus - Professional communication skills required, both written and verbal - Well developed problem analysis skills - Ability to handle sensitive and confidential information and situations - Ability to gather and summarize data, find solutions, and prioritize work - Ability to handle multiple tasks and systems at one time while paying strict attention to detail and deadlines - Proficient use of Microsoft Office programs including Word, Excel, and Outlook Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered. Work Environment, Physical & Mental Demands - Ability to sit and work at a computer keyboard for extended periods of time - Ability to stoop, kneel, bend at the waist, and reach daily. - Able to list and move up to 25 pounds occasionally. - Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. - Hours regularly 40 hours per week, as work dictates. - This is a remote position within the U.S. Pay The starting rate for this position is $16–$18 an hour. Actual compensation within this range will be determined based on factors such as skills, experience, and qualifications