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Dropbox Inc logo
Dropbox Inc

A global collaboration platform used by individuals, small businesses, and large enterprises alike, Dropbox is transforming the way people work together. As an

SaaS Engineer

Location

Mexico

Posted

75 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishAWSPython

Job Description

SaaS Engineer

Dropbox Inc

• Administer SaaS platforms: user management, security, permissions, workflows, integrations. • Proactively evaluate new SaaS features and run pilots/adoption programs. • Measure and report on adoption and usage trends across collaboration platforms. • Identify opportunities to leverage AI, automation, and integrations for smarter collaboration. • Troubleshoot and resolve SaaS-related incidents, documenting best practices. • Deliver documentation, training, and communication to drive user enablement.

Job Requirements

  • 5+ years experience administering enterprise SaaS platforms (i.e. Google Workspace, Slack, Zoom, Dropbox).
  • Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda).
  • Familiarity with SaaS APIs, integrations, and CI/CD pipelines.
  • Strong analytical skills for usage data, adoption metrics, and feature impact.
  • Excellent troubleshooting, problem-solving, and cross-functional communication skills.
  • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders.
  • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides.

Benefits

  • Certifications in Google Workspace or Slack administration.
  • Experience with SaaS adoption programs and driving user engagement.
  • Familiarity with AI/ML-powered SaaS features.
  • Background in SaaS spend optimization and vendor management.

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