Your challenges, our solutions
Client Support Coordinator
Location
Massachusetts
Posted
43 days ago
Salary
$22 / hour
Seniority
Junior
Job Description
Client Support Coordinator
Hilb Group
• Processes client new hires, terminations and change forms • Processes employee enrollments, renewals, changes, and terminations for medical, dental, vision, life, disability, and other benefits programs • Maintain/Update QC sheets • Process reconciliation from Reconciliation team 401(k), 403(b) Retirement Contribution report processing and tracking • Assists in data entry and maintenance of client employee information as instructed by the Client Account Managers • Utilize internal tracking system to retrieve work in priority order • Enter work into internal tracking system • Maintain regular and punctual attendance • Continues to educate oneself on new aspects and areas of benefits and payroll • Performs general administrative support for Client Services department as needed • Back-up for answering HRK main number • Works on special projects as is needed • Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role • Work overtime as necessary
Job Requirements
- At least 1 to 2 years of previous experience in HR/Benefits is preferred, but not required
- Developed computer skills with proficiency in Microsoft Word and Excel
- Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
- Reliable with a high degree of confidentiality and integrity
- Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
- Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
- Ability to read and interpret documents such as operating procedures, quality control procedures, and instructions
- Ability to speak effectively in one-on-one conversations and before groups
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Benefits
- Company Paid Life Insurance
- Long-Term and Short-Term Disability
- Medical, Dental, Vision and FSA/HSA plans
- 401(k) with company match
- Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
- Generous PTO
- An awesome team of professionals!
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Patron Services Associate
City and County of Broomfield, ColoradoThe City and County of Broomfield, Colorado is Broomfield, Colorado’s government services hub. The services offered by the City and County of Broomfield inclu
Patron Services Associate- inventHQ Salary $24.47 - $33.11 Hourly Location 6 Garden Center, CO Job Type PT Benefited Job Number 2026-00099 Department LIbrary, Arts & History Division Services FLSA Non-Exempt Description The Library, Arts, History and CSU Extension department has an opening for a bilingual (Spanish/English) 29-hour part-time benefited inventHQ Makerspace Associate. We are seeking a high performing, innovative, and team-focused individual who has a passion for learning, creating, and collaborating. This position works 29 hours per week Tuesday through Saturday: Tu/Th 12:30 - 7:30 p.m.; Fr/Sa 8:45 a.m. - 5:15 p.m. Some additional evening hours may be required. The hiring range is $24.47 - $33.11/hour. Excellent benefits; click the benefits header for details. Why inventHQ? Acting as a community connector, this busy makerspace is a destination for families and individuals to create and learn together. We have a strong sense of pride and identity and work extensively to bring the highest quality services to our patrons. Are you a good fit? - Desire for fun, engaging, inspiring work - Enjoys tinkering, problem solving, and creating - Experience teaching in formal or informal environments; must be comfortable patiently facilitating hands-on learning - Supportive of positive and collaborative learning environments - Not afraid to fail forward or say “I don’t know, let’s figure that out together” - Tech savvy with the ability to search in various places for solutions - Comfortable with makerspace tools, software, and machinery, or excited to learn - Enthusiastic about empowering community members to learn and solve problems on their own - Community-driven and able to connect with diverse community members Essential Required Tasks/Examples of Duties In this position you will help children and adults use makerspace tools, equipment and software during drop-in public Open Hours. You will greet new patrons and give them a tour of the space, chat with them about projects they would like to make, help them safely use tools, and connect them to learning resources. Outside of drop-in Open Hours, you may help with machine maintenance, staffing programs and preparing materials for them, working with volunteers, editing and testing tutorials and performing other administrative duties. For a full job description, please visit https://www.broomfield.org/2405/Job-Descriptions and search for Patron Services Associate. Minimum Qualifications Education: - Bachelor’s degree from an accredited college or university - required. Experience: - At least one year of experience working with a variety of makerspace tools and machinery, such as laser cutters, 3D printers, electronic cutting machines, sublimation printers, and hobby electronics - required. - Experience working with children (preferred) and experience teaching complex technology (preferred). Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience. NECESSARY SPECIAL REQUIREMENTS: Bilingual skills in Native Spanish-speaking and proficient English preferred. New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background checks including local police check and sex-offender registry.
Virtual Client Representative About the Role: Nuvant is hiring Virtual Client Representatives to help prospective clients explore financial solutions that align with their personal or business goals. In this role, you’ll serve as a key first point of contact to introduce our services and guiding clients toward the next step. Core Responsibilities - Initiate outbound calls, emails, and messages to potential clients - Respond promptly to inbound inquiries and guide clients through initial questions - Engage in conversations to uncover client needs and goals - Clearly explain service offerings and recommend next steps - Schedule follow-up calls or connect clients with the right team members - Log interactions and maintain accurate notes in our CRM Qualifications - High school diploma or college degree preferred - Confident, friendly communicator who thrives in a client-facing environment - Organized and comfortable working in a work from home setting - A people-first approach with strong listening and follow-up skills - Previous experience in sales, appointment setting, or client-facing role a plus What We Offer - Competitive base salary plus performance-based bonuses and incentives. - Access to comprehensive benefits package including medical, dental, vision, 401k, and paid time off. - Flexibility with structured support - Opportunities for advancement with a growing company - A team culture that values professionalism and performance
Client Services Representative
ALTUS Receivables ManagementNorth America’s #1 Commercial Collections Firm
• Resolve client services inquiries • Be able to identify any problems and offer resolutions • Read and interpret client documents • Maintain and further develop existing client relationships • Handle assigned group of client portfolios • Understand and execute departmental procedures, alongside all customized client procedures • Multitask between emails, client databases, SalesForce and excel spreadsheets
Veteran Client Advisor
AILWith more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.
Role Description AO is seeking veterans, prior service members, and military spouses who are ready to transition into a civilian career that still reflects their values—service, leadership, and accountability. This fully remote opportunity allows you to continue supporting individuals and families while building a flexible, long-term career in a structured, team-oriented environment. You’ll work with individuals who have already requested information, guiding them through their options with professionalism and clarity. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work–life balance - Pre-qualified client consultations provided - Comprehensive training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Leadership development and advancement pathways - Recognition programs and performance-based travel opportunities - Collaborative, mission-focused team culture What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Support clients through onboarding and ongoing communication - Maintain simple digital records and documentation - Deliver a professional, client-first experience - Participate in training, mentorship, and development sessions Who Thrives in This Role - Veterans, prior service members, or military spouses - Strong communicators with leadership and interpersonal skills - Goal-oriented professionals with discipline and accountability - Individuals comfortable working independently within a team-focused mission - Adaptable professionals motivated by growth and development - Sales or client-facing experience is helpful but not required. Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States - Eligible to obtain a Life & Health Insurance License (licensing support provided) Company Description For more than 70 years, AO has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families nationwide.

