• Set and promote the product vision for agentic trading, aligning it with Phantom’s business goals. • Own consumer-facing features that help users capture value through autonomous agents • Own AI developer products (e.g. MCP Server, CLI), ensuring a cohesive experience between external surfaces and Phantom’s consumer app. • Define business requirements and work with technical teams to design and ship secure agentic capabilities — including agent permissions, trade execution, user consent flows, and audit trails. • Gather insights from power users, market trends, and the fast-moving AI landscape to identify gaps and refine strategy. • Lead products from discovery through delivery, shipping fast to learn from real usage. • Drive outcomes across team boundaries, working across engineering, design, legal, and security to ensure the end-to-end experience is complete.

• Lead the oversight for any current or future compliance related audits and initiatives related to interoperability, active CMS audits (HIPAA Transaction Code Set compliance), ensuring CareSource meets all necessary compliance requirements. • Actively participate in the Trusted Exchange Framework and Common Agreement (TEFCA) framework, anticipating proposed changes and their implications for data retrieval and sharing, and identifying opportunities to leverage TEFCA for payment processing, case coordination, and quality risk assessment. • Collaborate with internal teams to establish data sharing agreements, ingestion contracts, and capabilities that meet compliance and operational needs. • Serve as a single point of contact between the compliance and business teams to translate and align interoperability needs — drawn from CMS implementation guides, CMS-0057-F, and other regulatory sources — into actionable requirements. • Educate internal teams on compliance impacts and operational changes necessary for successful implementation, including prior authorization process changes, payer-to-payer exchange requirements, and FHIR endpoint obligations. • Oversee and vet vendor and internal builds to ensure compliance with CMS mandates, signing off on requirements and representing CareSource's compliance posture with states and other external entities. • Write requirements, stories, solution artifacts as needed to drive execution. • Drive alignment across business and IT teams on the build of FHIR endpoints (Patient Access, Provider Directory, Provider Access, Payer-to-Payer, Prior Auth API), including member identity matching, OAuth2-style security, logging, and uptime/SLA requirements. • Ensure data readiness across claims, encounters, clinical data, and prior authorization information to meet CMS-0057-F timelines. • Support prior authorization operational changes including tighter decision timeframes (72-hour urgent / 7 calendar day standard), improved denial communications, and public reporting metrics. • Monitor and anticipate CMS's expanding mandate roadmap (2027, 2028, 2029) and identify opportunities to leverage interoperability investments beyond compliance, including prior authorization expansion and real-time processing improvements. • Perform any other job related duties as requested.

• Own and drive the product roadmap for platform UI, balancing user experience improvements, cross-product consistency, and feature delivery • Define and evolve a coherent information architecture, navigation model, and interaction patterns across the platform • Partner closely with platform and backend product teams to align on shared data models, APIs, and platform primitives that power the UI • Translate customer research, product usage data, and domain expertise into clear product requirements and prioritized work • Identify UX inconsistencies, redundant patterns, and fragmentation across products, and drive alignment toward a unified experience • Work closely with design to ensure high-quality, usable, and scalable user experiences • Engage regularly with customers including network engineers, NetOps teams, and SREs to validate direction and uncover unmet needs • Define success metrics for platform UI initiatives and measure impact post-launch • Support cross-product decisions that impact the overall user experience across Kentik • Identify opportunities to integrate AI-driven capabilities such as intelligent alerting, natural language interfaces, and contextual recommendations into the UI

Join ShopMy – Powering the Future of Digital Marketing ShopMy is revolutionizing the future of e-commerce by building the infrastructure for human-led curation at scale. ShopMy enables brands to launch and scale high-impact, performance-driven creator programs, while empowering the most influential creators to monetize their influence and partner directly with the brands they love. Through this operating system, ShopMy powers consumers to discover and buy the world's best products through premium brands, culture-driving tastemakers, and authentic human curation. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you. About the Role We are seeking a Senior Associate, Product Support to join our Product Support team at ShopMy. In this role, you will independently own brand health monitoring and click tracking — building proactive systems to catch issues early, communicating clearly with brands, and driving resolution with confidence. You'll bring structure and rigor to a high-impact workstream, identify patterns that inform product improvements, and serve as a trusted escalation resource for the team. Beyond brand health, you'll contribute to generalist Brand Support work and help raise the bar on consistency and quality across the team. Your Impact in the Role - Own the brand health monitoring workstream end-to-end: daily dashboard review, issue flagging, brand outreach (email, calls, follow-up), and resolution tracking. - Serve as the first escalation point for Associate-level brand health and tracking questions. - Identify patterns across issues and proactively surface root causes and improvement recommendations to Engineering and Product. - File and track bug reports in Linear with clear, concise summaries suitable for Engineering review — and follow through on prioritization. - Maintain and improve internal documentation for brand health processes without being asked. - Contribute to internal knowledge bases - Identify AI coverage gaps in brand health workflows; edit AI drafts and contribute to improving AI performance. - Support the Brand Support ticket queue on complex or high-impact tickets, applying judgment beyond standard macros. - Contribute to monthly VOC reporting and ad hoc brand health analysis. You Are Energized By - Owning a workstream independently and making it run better over time. - Being the person teammates turn to when something's tricky or unclear. - Spotting patterns before they become problems — and proposing solutions, not just flagging blockers. - Communicating clearly and calmly with brands, even when things are broken. - Building and improving processes without waiting to be asked. What We Are Looking For - Bachelor's degree or equivalent experience. - 2+ years of experience in affiliate marketing, digital marketing, implementation, product support, or product operations — what matters is that you've operated at the intersection of technical work and client-facing coordination. - Strong project management instincts — this role is fundamentally about coordinating across brands, internal stakeholders, and Engineering to drive issues to resolution. You keep the threads together and nothing falls through the cracks. - Client-ready from day one — you're comfortable joining calls with brand partners, troubleshooting live, and representing ShopMy confidently without needing a ramp period. - Strong written and verbal communication skills — you write clean, concise summaries for both brands and internal stakeholders, and you communicate calmly and clearly even when things are broken. - Technical enough to dig in — you can understand tracking issues, pixel failures, and integration problems at a meaningful level, even if you're not an engineer. - Proactive and self-directed — you identify and execute improvements to workflows without being prompted. - Comfortable managing multiple active issues simultaneously with reliable follow-through. - Proficiency with tools such as Google Suite, Microsoft Office, and Zoom. - Experience with or eagerness to learn Zendesk, Intercom, Linear, or Jira. Bonus Points - Direct experience in the affiliate marketing space. - Background in a startup or high-growth SaaS environment. - Familiarity with customer support or bug tracking tools (Zendesk, Intercom, Linear, Jira). - Knowledge of the creator economy, e-commerce platforms, or performance marketing. - Experience with link tracking, attribution, or pixel/conversion monitoring. - Experience mentoring or informally onboarding teammates. - Proven ability to prioritize and execute effectively under tight deadlines. The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation! ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as: - Medical & Dental Coverage at 70% - Equity in ShopMy - Flexible PTO - 14 weeks of parental leave - Wellness & Social Stipend - Technology Stipend - Learning & Development Stipend - 401k program (3% automated contribution from ShopMy!) - Wellhub Membership - Company retreats - Opportunity to monetize your influence- all employees build out a ShopMy page! - Birthday PTO