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Streamline your workflows with iSTA Solutions. Tailored remote staffing solutions and comprehensive support services.
Client Onboarding Coordinator, US Healthcare
Location
South Africa
Posted
68 days ago
Salary
0
Seniority
Mid Level
Job Description
Client Onboarding Coordinator, US Healthcare
iSTA Solutions
• Serve as the primary point of contact for assigned facility and client accounts. • Build and maintain strong, long-term relationships with key stakeholders. • Conduct regular check-ins, training sessions, and performance reviews with clients. • Monitor account health and proactively address any issues, gaps, or concerns. • Identify opportunities to grow accounts through increased platform usage or expanded services. • Manage client communications related to rates, scheduling, and platform functionality. • Lead the onboarding and re-onboarding of new and existing clients onto the platform. • Ensure clients understand and successfully utilise all relevant platform features and services. • Support clients through the initial adoption phase to drive engagement and retention. • Track onboarding progress and maintain accurate records of client status and activity. • Collaborate with internal teams (Sales, Operations, Support) to deliver a seamless client experience. • Ensure the timely resolution of client concerns and escalations. • Serve as the client’s internal advocate, communicating feedback to improve processes and outcomes.
Job Requirements
- 2+ years of experience in account management, customer success, client onboarding, or a related field.
- Strong communication and relationship-building skills, with a professional and confident client-facing manner.
- Ability to manage multiple accounts simultaneously and prioritise effectively.
- Problem-solving mindset with strong attention to detail and disciplined follow-through.
- Comfortable working in a fast-paced, high-volume, client-facing environment.
- Experience with SaaS platforms or healthcare staffing is preferred but not required.
- High level of professionalism and confidentiality in all client interactions.
- Key Skills:**
- Client relationship management.
- Communication and presentation skills.
- Organisation and time management.
- Conflict resolution and escalation handling.
- Strategic thinking and upselling.
- Soft Skills:**
- Excellent verbal and written English communication skills.
- Professional, patient, and confident phone manner.
- Highly organized and detail-oriented.
- Proactive with strong follow-up skills.
- Able to manage multiple tasks in a structured, deadline-driven environment.
- Technical Skills:**
- Basic computer skills and system navigation.
- Proficiency in MS Office and Outlook.
- Comfortable performing accurate data entry and maintaining digital records.
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