• Act as the primary point of contact for assigned client accounts. • Lead onboarding outreach, manage the briefing process, run kick-off/status calls independently, and maintain clear "next steps". • Oversee end-to-end project execution from client onboarding to campaign delivery for assigned content programs. • Actively monitor project deliverables against contractual agreements. • Collaborate seamlessly with Sales and Marketing to align delivery timelines.

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office. This position is responsible for providing professional administrative support for the account management team to deliver great work to the client consistently and efficiently. You have strong organizational and interpersonal skills, ability to support all of the day-to-day account activities, and partner with the account management team to ensure that all client initiatives are executed precisely and flawlessly. This position will report to the Client Service Support Lead. We support one another to help each other grow and to be sure we succeed together in supporting our clients - We are a TEAM. We make a difference on a daily basis by providing exceptional service to our clients and their employees. What's exciting about this position is the variety in the work. No client is the same, so you cannot expect the same resolution will yield the same results each time. Every day provides the opportunity to learn something new, try new things, and have fun! Our best employee in this role has the willingness to learn, attention to detail, ability to meet deadlines, and is dependable. This position is an hourly, non-exempt, full-time role. This is a US-remote or hybrid based role with the option to work from any of Newfront’s offices. Pacific Time Zone work hours required. #LI - Remote What You’ll Be Responsible For: - Handle day-to-day questions, enrollment inquiries, etc. from clients in conjunction with the service team. - Prepare and distribute compliance deliverables (5500s, SPD Wraps, annual notices, ACA, etc.). - Manage and/or respond to escalated and complex client issues with guidance. - Manage enrollment processing, research, and resolve eligibility and enrollment issues. - Manage client technology solutions in coordination with technology team. - Act as a back-up to the Client Managers. - Process fee billing for non-commissioned based clients and carrier transition/wellness fund accounting. - Responsible for staying abreast of latest compliance trends and ensuring client notices are sent in a timely manner. - Review plan documents and benefit attributes for accuracy and manage them within the internal system. - Process carrier and client contact changes with carriers and update all internal systems and client facing contact sheets. - Work with team to learn how to submit marketing projects compliant with established marketing standards. - Perform and/or manage outsourcing of tasks such as billing audits, data entry, SPD wraps and contract reviews. - Prepare client communications (Open enrollment materials, new hire guides, wallet cards, compliance documents, etc.) using available tools and templates. - Coordinate health fairs and carrier attendance at open enrollment and health fair meetings. - General administration and data entry as directed by Client Support Lead. - May attend and participate in client renewal meetings. - May train the next level down (i.e. Sr. CR may train CR). - Other tasks, duties or special projects as assigned. Qualifications: - Solid communication skills: written, public speaking and presentation preparation. - Excellent customer service in a virtual setting, including listening without interrupting, using a clear and audible voice, and responding calmly and professionally. - Minimum 2 years of benefits experience at a Brokerage preferred - Proficient knowledge and use of Microsoft Office and intermediate complexities of features. - Ability to learn and adopt use of technology systems and software applications. - Works well with others in a fast-paced environment and be responsive to co-workers and colleagues. Must also work independently, with minimal direction. - Adaptability and flexibility to respond to client and team needs.Ability to ask questions, take initiative and use resources and tools. - Strong time management skills and ability to manage competing priorities and high volumes. - Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies. - Ability to review internal/carrier deliverables to ensure accuracy. - Basic project management skills and systems knowledge. - Ability to forge relationships and build trust with clients, carriers and colleagues. - Vast sense of curiosity and willingness to learn industry knowledge and trends. Preferred Knowledge, Skills and Abilities: - Benefits experience at a Brokerage preferred. Certificates, Licenses, Registration: - CA Department of Insurance Life License is required (to have or obtain within 3 months of starting). The pay range for this position in California, Washington, Colorado and New York at the commencement of employment is expected to be between $55,700 to $99,500/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.

• Manage existing Pharmacy Benefit Management clients • Co-develop long-term account strategies for assigned clients • Identify 'up sell' and expansion opportunities • Communicate opportunities appropriately for annual strategic business plan • Client retention and achieving corporate strategic goals relative to client base • Solve customer issues relative to contracts, reporting, and clinical issues • Mentor colleagues and facilitate training

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Representative, Clinical Services facilitates aspects of the Clinical Services team to ensure smooth operations, including task allocation, performance management, and fostering a positive work environment. Additional responsibilities to include but not limited to the following: - Coordinates with clinical teams to design and implement new programs, protocols, and initiatives to improve patient outcomes and satisfaction. - Drives communication and coordination between healthcare providers, patients, and their families to ensure seamless and effective delivery of care. - Ensures compliance with clinical standards, protocols, and regulatory requirements to maintain high-quality care delivery. - Monitors clinical performance metrics and outcomes to identify areas for improvement, implementing strategies to optimize efficiency and effectiveness. - Evaluates ongoing work area Clinical Services practices and procedures, making recommendations to management for ideas for value-added services for members. - Assists managers with Clinical Services reports and other key metrics, in order to help ensure work area goals and objectives are being consistently met. - Provides guidance and training to frontline clinical staff, promoting professional growth, and ensuring ongoing competency development. Required Qualifications - 5 years experience HealthCare Experience - Microsoft office Suite including (Word, Excel, Outlook, Etc.) Preferred Qualifications - 2 Years of previous customer service experience. - Adept at problem solving and decision making skills - Certified Clinical Medical Assistant (CCMA) - Previous Sales Force, Med-Compass, GPS experience is a plus Education High school Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/16/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.