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Roblox

Reimagining the way people come together.

Law Enforcement Operations Lead

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

42 days ago

Salary

$155.0K - $184.6K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishSQL

Job Description

Law Enforcement Operations Lead

Roblox

• Serve as a senior case owner for complex, time-sensitive U.S. and international legal requests (subpoenas, search warrants, preservation, exigent/emergency requests) • Act as queue lead during assigned shifts: monitor volumes, triage, prioritize, and ensure SLAs, quality standards, and escalation paths are met • Lead end-to-end request processing, including validation of legal process, data gathering (CS Tool, Safety Toolbox, JIRA), packaging, and secure delivery via Kodex • Handle high-risk matters (imminent harm, child exploitation, self-harm, media/high-profile incidents) in close coordination with Critical Harms, Legal, and Comms • Lead BPO agents and junior FTEs on tooling, policy application, and operational judgment; provide structured feedback into QA • Own process and tooling improvements for a subset of LE request flows (e.g., automation, templates, documentation); partner with Privacy Eng, T&S Eng, and Kodex on rollout • Contribute to metrics and reporting (volumes, turnaround time, error/rework rates) and propose data-backed remediations • Represent LE Ops in cross-functional working groups (e.g., new tooling, preservation, policy changes) as an operational subject-matter expert.

Job Requirements

  • 5+ years in law enforcement response, trust & safety, legal operations, or adjacent investigative/records roles
  • Strong working knowledge of ECPA, content vs. non-content standards, U.S. and international LE request types, and emergency disclosure practices
  • Demonstrated ability to run points on complex, high-stakes cases with limited supervision and strict deadlines
  • Proficiency with case-management and data tooling (e.g., Zendesk or similar ticketing, internal data tools, SQL-adjacent workflows) and comfort learning new internal tools quickly
  • Excellent written judgment and documentation skills; able to translate legal requirements into clear, auditable operational steps
  • Experience mentoring or leading others informally.

Benefits

  • Equity compensation
  • Health insurance
  • Paid time off

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