• Provide exceptional customer support on Sedgwick’s primary temporary housing line. • Serve as a working team lead responsible for daily operational oversight, task delegation, and frontline leadership. • Support policyholders, adjusters, hotels, and partners with housing-related inquiries. • Assist with inbound calls, hotel bookings and extensions, billing-related questions, and administrative functions. • Act as the primary decision-maker during assigned shifts. • Support escalation management and monitor real-time volume. • Actively perform all customer service duties alongside the team. • Accurately and efficiently enter new housing claims into internal systems. • Monitor inbound email queues for claim questions, approvals, and new housing requests. • Extend hotel stays for clients currently in-house and book hotels when necessary. • Audit hotel folios and related claims for billing accuracy, compliance, and documentation. • Manage IVR call flow and routing based on real-time call volume. • Motivate team members to meet productivity and quality metrics.

• Deliver exceptional customer support to Norwegian-speaking clients across various communication channels. • Assist customers with inquiries related to e-marketplace services, ensuring prompt and effective resolutions. • Document all customer interactions accurately in our CRM system. • Collaborate with team members to achieve service objectives and enhance the overall customer experience. • Participate in ongoing training to stay updated on e-marketplace trends and best practices.

• Provide exceptional customer support to Norwegian-speaking clients through various communication channels. • Assist customers with inquiries about home appliances, ensuring they receive accurate information and solutions. • Document customer interactions neatly in our CRM system. • Work collaboratively with team members to achieve service goals and improve customer satisfaction. • Participate in training sessions to stay updated on product information and customer service techniques.

• Provide excellent customer service to Norwegian-speaking clients through various channels, including phone, email, and live chat. • Address customer inquiries, resolve issues, and offer information about health and wellness products effectively. • Maintain a friendly and professional demeanor in all customer interactions. • Document customer interactions accurately to assist in service improvements. • Collaborate with team members and other departments to ensure customer satisfaction. • Participate in training sessions to enhance product knowledge and customer service skills.