Role Description This position works an alternate schedule: Schedule is 11am to 8pm, Monday through Friday with rotating shifts determined by trainee schedules, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People Day and Veteran's Day). Serves as a Subject Matter Expert (SME) in bank products, services and operational procedures for Customer Service Center (CSC) staff. Identifies opportunities for ongoing training needs for new hires and existing agents using a variety of tools, ensuring that the training and knowledge resources are always coordinated. They coordinate with management and mentors to identify what resources and trainings are needed as well as collaborate with subject matter experts to ensure the information is accurate and relevant. The SME & Training Coordinator is also responsible for complaint research and resolution. Qualifications - Associate's degree and minimum of 2 years of banking or financial services experience or equivalent combination of experience and education required. - Minimum of two years of contact center experience or equivalent required. - Relevant experience in quality assurance, training, program management, or related fields preferred. - Minimum of one year of outbound calling experience preferred. - Minimum of one year of any sales experience preferred. Requirements - Serves a primary support for CSC Support/SME group chats and provides support and answers as needed. - Coordinates training for the Customer Service Center, ensuring adherence to training timelines and proper completion of all training tracking sheets, including Trainer feedback. - Serves as primary contact for all New Hire Onboarding. - Promotes a culture of knowledge sharing and collaboration within the CSC Operations Support team and across the customer service center department. - Develops and delivers training materials and programs that are dynamic and digestible. - Monitors customer interactions and agent discussion boards to identify training needs, gaps and areas for improvement, including failure to recognize sales or service opportunities. - Identifies and documents quality issues or deviations. - Collaborates with QA team members, other subject matter experts, customer service center management and other stakeholders to identify knowledge and training needs and develop solutions and material. - Identifies opportunities to improve processes and procedures based on knowledge management insights. - Recommends and implements improvements to the knowledge repository used by customer service agents. - Creates and maintains the department’s documentation, including procedures, standards and best practices. - Ensures that all documentation is accurate, consistent and current. - Researches and resolves departmental complaints. - Provides management with continual feedback about the usability of our services based on agent interactions. - Attends a quarterly departmental meeting in addition to regular team meetings. - Maintains knowledge of deposit, loan, digital banking services and other banking products. - Accepts other assigned job duties and or responsibilities with or without prior notice. Benefits - The wage range for the SME & Training Coordinator I position is $25.00 - $28.00 an hour and is eligible for approved overtime and a +$1.00/hr shift premium after 6:00 pm. - The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability) and 11 annual paid holidays, and 1 float holiday. - WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. - WesBanco also offers 401(k) with employee match.

Role Description We are seeking teachers who are excited to create a rigorous and nurturing classroom environment that prioritizes student learning and social-emotional development. - Serve as the teacher of record and primary instructor. - Relentlessly work to meet all goals related to student achievement and culture as well as state specific academic accountability goals. - Deliver highly effective live lessons via web conference based on student need, rooted in research-based instructional practices. - Complete course set up for each course within the Learning Management System. - Monitor student progress in asynchronous courses and provide feedback/grade assignments daily. - Track and maintain contact with each student. - Collaborate with Principal to create and deliver Progress Reports of Students. - Review student level data frequently to inform instructional program adjustments. - Differentiated instruction to meet the needs of all students. - Utilize research-based best practices in both synchronous and asynchronous instruction. - Create a joyful, caring, and loving classroom environment for all students. - Integrate culturally responsive teaching practices into daily lessons and interactions with students, parents, and colleagues. - Implement school-wide culture expectations and norms, inside the classroom and beyond. - Communicate regularly with families regarding the academic and social-emotional growth of their child. - Incorporate 21st century technology skills into daily classroom practice and team settings. - Participate in the planning and implementation of non-instructional activities such as social events and field trips and attend these events in person. - Collaborate and communicate effectively, humbly, and respectfully with all colleagues. - Travel to support required face to face state testing annually. - Perform other duties as assigned. Qualifications - Current Michigan teaching license in appropriate content area. - Knowledge of State Standards and Common Core Standards. - Preferred two years’ experience teaching. - High level of comfort working in a growth-focused coaching environment based on frequent observations, debriefs, action planning, and progress monitoring. - High quality written and verbal communication skills. - High proficiency in Microsoft Office products including Word and Outlook. - Ability to properly manage confidential information. - Ability to stand for up to 90 minutes at a time. - Ability to supervise students in all school settings. - Ability to pass federal and state criminal background checks. - Experience working in a multi-cultural setting preferred. Benefits - Life benefits – time & peace of mind. - Paid time off. - Retirement contributions. - Optional Basic Life and AD&D insurance. - Voluntary life insurance (employee, spouse, child). - Discounted childcare at Early Learning Academies locations. - Health benefits – stay well & thrive. - Medical, dental, and vision insurance. - Employee Assistance Program. - Voluntary short-term disability insurance. - Voluntary long-term disability insurance. - Career benefits – keep growing. - Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals.

Role Description We are a large, multicultural and multi faith Church of England Primary Academy in Easton, within the city of Bristol and are part of the Lighthouse Schools Partnership (LSP). We welcome applications from Reception, KS1 and KS2 Teachers. We can offer you a host of fantastic experiences and opportunities at our school, as well as access to an incredible CPD programme. Best of all, this post offers an exciting opportunity to join a very supportive and enthusiastic team dedicated to making a difference. - Excellent classroom practitioner - Commitment to continually seek improvement - Commitment to raising standards and achievement - A passion for Primary Learning - A strong understanding of the Primary National Curriculum Benefits - A fabulous working environment with children who really want to learn - A friendly and successful school - A growing school with dedicated and hard-working staff - A positive learning environment - Supportive staff, governors, parents and community - Collaborative working within our Trust community to support our endeavours to work smarter - Excellent CPD opportunities - Access to wellbeing support - 24-hour confidential helpline and counselling - Healthcare cash plan - Cycle to Work and Electric Vehicle Scheme - Discount retail platform with access to hundreds of discounts Company Description We are a large, thriving academy situated at the heart of the vibrant, multicultural community of Easton and our motto is 'Being different. Belonging together'. We welcome children and families of all faiths and those with none. We are pleased to have more than 30 languages spoken in the school and we welcome those who have recently arrived in the country. Our vision is for our diverse community to grow together, have fun together and excel in learning. Our school is committed to working closely with the local community and has strong links with the neighbouring Easton Family Centre and our partner Lighthouse Schools Partnership. Closing Date 27 April 2026 at 9.00am Interview Date 1 May 2026 Early applications are encouraged. The school reserves the right to interview and appoint prior to the closing date of the advertisement, should the School be able to identify an appropriate candidate.

• Deliver 1:1 tutoring sessions in your chosen subject(s). • Support students with revision, practice papers, and exam strategies. • Provide constructive feedback to guide progress. • Foster a positive and encouraging learning environment.