• Ensure the integrity and availability of data by organizing and controlling the information used by systems and business areas. • Administer SQL Server databases, including installation, configuration and maintenance of environments. • Create and maintain data structures such as views and queries used in reports, dashboards and systems. • Support users and internal teams in identifying data-related issues, such as crashes, inconsistencies and performance problems. • Perform analysis and tuning to improve the performance of queries and database processes. • Maintain the databases used by the area's applications, such as Clube Melissa and SisFranquias. • Create and manage jobs, users, permissions and access, ensuring the security and organization of environments. • Document database structures and related processes to facilitate understanding and continuity of work. • Support data integration and automation initiatives, participating in the development of routines and pipelines with the technical team.

• Build friendly and professional relationships with clients; • Align expectations with clients in your portfolio, identify opportunities and demonstrate results (QBR); • Identify and create business and expansion opportunities; • Own the strategy and client service aimed at achieving high NPS (and handling related issues). Therefore, ensure excellent service and continuously improve your knowledge during interactions to deliver maximum value to clients; • Develop strategic approaches to engage the client portfolio under your responsibility; • Build a strong relationship with each client and work to keep contract health stable, opening possibilities for expansion; • Monitor, address and reverse churn; • Retain clients through friendly and productive relationships;

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Remote anywhere in the continental United States Position Purpose: With the Population Health and Clinical Operations Finance team, you analyze the relationship between operational performance and financial outcomes. Produce KPI performance views of (QAI) Quality and Affordability Initiatives. Translate KPI performance into financial outcomes. Monitor QAI progression through action, execution and decision gates. Monitor risks and issues and escalate to leadership as appropriate - Partner with Medical Economics to drive trend analysis and KPI tracking and monitoring - Monitor execution and performance of initiatives and work with cross-functional leaders to drive initiatives focused on performance improvement, implementing Corrective Action Plans as needed - Drive strategic initiatives focused on medical expense optimization, improving overall efficiency and effectiveness, and resource allocation - Assess return on investment (ROI) projections and analyze anticipated value outcomes. - Handle complex and high-level financial analysis - Run pre-established reports as well as development of new reports for internal stakeholders and regulatory agencies - Develop metrics to evaluate financial impact of proposed contract and medical management - Develop integrated revenue/expense analyses, projections, reports, and presentations - Contribute commentary/insights into the business unit's performance based on market specific knowledge and analysis-based results/indicators - Create and analyze monthly, quarterly, and annual reports and ensures financial information has been recorded accurately - Identify trends and developments in competitive environments and presents findings to senior management - Perform financial forecasting and reconciliation of internal accounts Preferred Skills: - Experience with Healthcare/ Managed Care finance/ accounting and operations - High-level financial modeling capabilities - Ability to work with large datasets that can at times be ambiguous - Expert Excel and Power BI user Education/Experience: Bachelor’s degree in related field or equivalent experience. 6+ years of financial or data analysis experience. Pay Range: $87,700.00 - $157,800.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary The Sr Analyst Workforce Planning Capacity tackles complex business challenges by analyzing workforce data and provides actionable insights. The individual leverages the Verint Workforce Management tool that is key to optimize resource allocation and support Member and Provider Services. This role collaborates with senior leaders, facilitating workgroups, and offering strategic recommendations to enhance operational performance and improve the overall member experience. Job Description - Develops short- and long-term forecasts for various contact channels, including inbound calls, emails, faxes, chats, written correspondence, and back-office functions. - Maintains staffing models to meet service level objectives and optimize resource allocation. - Collaborates with IT Call Center Technology Operations to refine call routing, call flow, and IVR strategies. - Adjust real-time workforce plans to ensure maximum resource utilization. - Communicates staffing and training needs to ensure alignment with service goals. - Manages the architecture of workforce management tools, including staff alignment, vacancy management, and system integrations. - Provides actionable reporting and insights to guide leadership decisions on performance and resource utilization. - Serves as the liaison to IT, offering 24/7 afterhours support during critical outages affecting service operations. - Leads cross-functional teams and coordinate with external vendors to solve complex service and operational challenges. - Uses data analysis to drive process improvements and make strategic recommendations. - Builds strong partnerships with internal business units and leadership teams across Service and Operations. - Supports the development of strategic objectives and tactical plans for the division. - Other duties as needed to support team success. Certification and Licensure Education - Required: Bachelor's degree in business, healthcare, or a related field (or equivalent experience). - Preferred: Experience - Required: 5-7 years of experience in Workforce Management, including experience with Workforce Management technology. Strong initiative and a self-starter mindset with the ability to work independently. Ability to analyze complex data and translate insights into actionable recommendations. - Preferred: Skill Requirements - Excellent verbal and written communication skills, including experience presenting to executive leadership. - Collaborative mindset with the ability to lead cross-functional teams and build strong relationships. - Comfortable with change, innovation, and risk-taking. - Ability to prioritize between urgent and important tasks in a fast-paced environment. - Experience with Verint Workforce Management tool or other WFM technologies. - Strong analytical, problem-solving, and decision-making abilities. - High level of experience with (Excel, SQL, or other data tools). - Familiarity with call center operations and service center technologies. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): - Must be able to work under normal office conditions and work from home as required. - Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. - May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Salary Range $91,634.40 -$137,451.60 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/ We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org