Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Sutherland is looking to add an Independent Claims Adjuster's license Team Manager - (Remote) - to our team. If you feel you're ready for the next step in your career, and have passion for coaching & mentoring others, we want to hear from you! As a Team Manger you will get to: - Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. - Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. - Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. - Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. - Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time. Qualifications Qualifications: - Must hold a current, active Claims Adjuster License in good standing for at least 2 years - Minimum 1 year of experience managing claims adjusters in a licensed adjuster capacity - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description Sutherland is looking to add an Independent Claims Adjuster's license Team Manager - (Remote) - to our team. If you feel you're ready for the next step in your career, and have passion for coaching & mentoring others, we want to hear from you! As a Team Manger you will get to: - Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets. - Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team. - Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management. - Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers. - Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time. Qualifications Qualifications: - Must hold a current, active Claims Adjuster License in good standing for at least 2 years - Minimum of 2 years of experience managing a team - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

• Manage the client’s NERC GOP Program by ensuring operational activities and compliance obligations are performed in accordance with NERC Reliability Standards. • Serve as the primary point of contact between the client and Regional Entities for all GOP‑related communications. • Develop, maintain, and update GOP program documentation, including Operating Plans, procedures, Operating Guides, communication protocols. • Evaluate real‑time and near‑real‑time operating responsibilities, including operating logs and outage coordination. • Ensure timely reporting of operational events and internal event documentation. • Coordinate and support control center activities, including operator readiness and procedure updates. • Manage the client’s compliance evidence, ensuring accuracy and completeness to NERC GOP standards. • Oversee training and competency programs for personnel performing generator operator duties. • Conduct internal audits and performance assessments across all GOP-related activities. • Support integration of new generating assets into the GOP program. • Prepare the client for audits and compliance engagements, including data requests and self‑certifications. • Maintain situational awareness of reliability risks and operational issues.

• Coordinate policies and procedures related to the member affiliate provider credentialing and payer enrollment process. • Manage the internal credentialing database, ensuring accuracy of data and ability to assess database and utilize reporting. • Coordinate the management of expirable to ensure all provider licenses and certificates remain current and ensure appropriate notification prior to expiration is provided to all providers. • Monitor and report turnaround times for processing of payer enrollment applications. • Coordinate the maintenance and enhancements of the credentialing database. • Facilitate the credentialing reporting requirements. • Ensure the team is obtaining, updating, and maintaining the National Plan and Provider Enumeration System (NPPES) / Provider Enrollment, Chain and Ownership System (PECOS) accounts for all APRNs, PAs and physicians. • Facilitate the maintenance of electronic copies of current state licenses, Board certification, DEA registration and CSR (LA only) certificates, malpractice coverage and any other required credentialing documents for all providers. • Prepares for and coordinates credentialing audits when needed. • Oversee the Credentialing Specialist position, which includes work allocation, training, enforcement of internal policies and procedures, problem resolution, holds staff accountable, performance, and problem resolution. • Interacts with various customers on issues related to credentialing via email and meetings. • Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence. • Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations. • Provides positive and development feedback and accountability related to all practices. • Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare. • Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders.