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Trillium Health Resources logo
Trillium Health Resources

Transforming Lives. Building Community Well-Being.

Member and Recipient Services Agent – Bilingual

BilingualBilingualFull TimeRemoteJuniorTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

79 days ago

Salary

$34.8K - $44.2K / year

Seniority

Junior

High School1 yr expSpanishEnglish

Job Description

Member and Recipient Services Agent – Bilingual

Trillium Health Resources

• Provide non-clinical administrative support to the Member Services Department. • Answer inbound calls and assist callers by connecting them to the appropriate party, sharing information, providing technical assistance, answering questions, handling and/or resolving complaints. • Interact with callers to deliver information, answer frequently asked questions and address complaints. • Provide members & recipients with information regarding providers within our network to make informed choices. • Gather and/or update data, such as demographic information, referral source, payer source, current provider, provider choice and appointments. • Collect, monitor and organize data needed for various databases, reports or reviews. • Perform general clerical work for the Member and Recipient Services Department or other identified staff or departments approved by management.

Job Requirements

  • High School Diploma or GED
  • Minimum one (1) year of call center, member services and/or customer service experience; OR Equivalent combination of education/experience.
  • Fluent or conversational Spanish speaking ability required.
  • Must have a valid driver’s license.
  • Must reside within North Carolina.
  • Must be able to travel within catchment as required.
  • Preferred: One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

Benefits

  • Health Insurance with no premium for employee coverage
  • Flexible Spending Accounts
  • 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
  • NC Local Government Retirement Pension (defined-benefit plan)
  • 401k with 5% employer match and immediate vesting
  • Public Service Loan Forgiveness (PSLF) qualifying employer
  • Quarterly stipend for remote work supplies

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