• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements. • Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation. • Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners. • Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations. • Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement. • Partner with centralized processing, underwriting, and closing teams to move loans efficiently. • Deliver a consistent, high-quality customer experience through phone, email, and text communication. • Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions. • Maintain active licensing, complete required education, and participate in ongoing professional development.