• Handling inbound and outbound calls to and from customers to address their needs while adhering to internal Service Levels standards. • Creates and/or follow ups for up to 90 days on Long-Term Care (LTC) Leads and Opportunities entered in Salesforce. • Answer all calls or complete outbound calls according to approved scripts. • Searches ePACEs for Medicaid eligibility, exclusion, and exemption codes. • Achieves daily, weekly, and monthly growth goals. • Handle all calls to maximize productivity and optimal operational efficiency. • Connects consumers seeking personal care/long term care services with the State broker to complete the initial evaluation. • Schedules Clinical Assessors to complete Community Health Assessments for Mainstream/HARP members requesting Personal Care Services at home. • Troubleshoots and follows up on LTC enrollment rejections. • Engage in mastering Divisions' impact on all Healthfirst Plans and its members.

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.