About Aquinas International Academy Aquinas International Academy (AIA) is a globally recognized online school serving students worldwide. Our mission is to provide a rigorous, flexible, and accessible education that prepares students for success in higher education and beyond. With a commitment to innovation, collaboration, and cultural diversity, AIA fosters an engaging online learning community for international learners. Position: Part-Time Online AP Computer Science A Instructor We are seeking passionate and experienced content area specialists to join our faculty as part-time online instructors. Responsibility: - Instruct 1-on-1 or group (2-6 students) live lessons via Google Meet. - Utilize teaching materials and course content on the Edmentum Online Platform to deliver high quality and comprehensive lessons. - Evaluate and grade a portion of students' homework on the Edmentum Online Platform, and track students homework progress on Edmentum. - Edmentum automatically grades standardized responses, e.g. MCQ, fill-in-the-blank, etc. Teachers need to grade non-standardized answers, e.g. discussion, short response, etc. Class Schedule: Need to be available to teach during the following time (Eastern Time): - Weekdays: 6:00am - 11:00 am - Weekends: 6:00am - 11:00 am, 8:00 pm - 0:00 am Required Qualifications: - A minimum of Bachelor's degree in the relevant subject area; Master or higher degree is preferred. - A minimum of 1 year of teaching experience in the relevant subject area; high school teaching experience is preferred. - Able to offer 2-3 available time slots during weekdays. - Proven experience teaching online using diverse strategies, tools, and resources - Strong content expertise in one or more subject areas - Experience working with international students - Familiarity with online platforms, such as Google Meet, and Edmentum - Flexible schedule and availability across time zones - Creative, collaborative, and innovative teaching style Preferred Qualifications: - State/national teaching certification or online teaching certification - Degree from or graduate studies at a top program in your field - 5 years of teaching or professional content expertise - Advanced Placement (AP) teaching experience - ESL certification Compensation: - Teaching: $30 -$35 per hour, depending on qualifications and experience - Grading responsibilities will be involved and compensated separately - For 1-On-1 Class: 5% of total teaching hours - For Group Class: 10% of total teaching hours Aquinas International Academy is an equal opportunity employer and welcomes applicants from diverse backgrounds. Contact: qiming@aquinasinternationalacademy.com

• Actively monitor and engage with customer reviews, comments, mentions (and more) across different platforms, with strong judgment, context awareness, and the right brand tone, while providing clear and helpful responses about the client’s products. • Respond to potential customers via public responses, chat, email, direct messages, and app store review sections. • Quickly identify trends or issues within customer communications (whether text, memes, or media) and stay updated on current social media and app store lingo and share them with the team. • Moderate reviews and comments on the client’s apps and platforms, ensuring content adheres to brand guidelines and policies. • Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner. • Work closely with the client to ensure their app communities are safe and align with brand values and user guidelines. • Maintain regular communication with your manager to address questions, resolve issues, and provide updates. • Addresses public and private customer care issues across social • Contributing to consistent quality across shifts (tone, accuracy, decision-making)

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns. • Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience. • Assisting customers in setting up and resolving issues related to their accounts. • Verifying the identity of customers to maintain account security. • Managing a high volume of customer interactions effectively and efficiently. • Identifying and assessing customer needs and taking appropriate actions to ensure their satisfaction. • Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods. • Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution. • Maintaining detailed records of customer interactions, processing customer accounts, and filing documents in an organized manner. • Following company communication procedures, guidelines, and policies. • Going the extra mile to engage and delight customers. • Striving to achieve and exceed defined productivity and performance goals.

• Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages. • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately. • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions. • Collaborate with other departments to resolve complex issues and escalate cases when necessary. • Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values. • Assist with processing returns, exchanges, and refunds, adhering to company policies. • Identify recurring issues and suggest process improvements to enhance the customer experience. • Maintain up-to-date knowledge of The Gears Clock products and services to provide accurate information to customers.