Please note that the schedule for this position is Tuesday-Saturday, 9:30AM-7:00PM CST. Who We Are At Lucet, we’re transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S. and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive. Why Join our Team At Lucet, we’re committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you’re passionate about meaningful work and delivering impactful results, we encourage you to apply! We support our team with a competitive compensation and benefits package, including: - Annual compensation between $65,000-$80,000, PLUS an annual performance-based, discretionary incentive. - Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time. What You Will Do - Essential Functions The Clinician, C365 will be responsible for providing excellent clinical customer service by handling incoming telephone contacts from insured, EAP, uninsured callers, and providers. Depending on the nature of the call, the Clinician conducts clinical telephonic focused screenings, provides referrals to appropriate health care and community resources, conducts clinical precertification for appropriate level of care, promotes care transitions activities for members being discharged from higher levels of care, addresses routine inquiries, and strives to reduce obstacles to access to behavior health care. - Clinical Assessment, Care Coordination & Decision Support - Apply professional clinical expertise to assess member needs, manage crisis and non‑crisis situations, coordinate care, and collaborate with members, families, providers, and physician consultants to facilitate appropriate treatment and progress. - Conduct utilization management, peer reviews, and medical necessity determinations using standardized clinical tools while supporting timely authorizations and continuity of behavioral health services. - Member, Provider & Stakeholder Engagement - Educate and guide members and providers on behavioral health and EAP benefits, community resources, managed care programs, and organizational policies to promote access, quality service delivery, and optimal health outcomes. - Provide follow‑up, support, consultation, and navigation services while maintaining clear communication and professional relationships across diverse clinical and operational situations. - Operational Excellence, Compliance & Professional Contribution - Maintain accurate, timely documentation and use approved clinical systems, technology, and tools in compliance with regulatory, accreditation, and organizational standards while functioning effectively in a remote work environment. - Demonstrate flexibility, accountability, and professional growth by participating in on‑call coverage, continuing education, peer review processes, committees, projects, and required meetings to support team and program success. Who You Are - Required Qualifications - A current, unrestricted license issued by a state or territory of the United States as a Clinical Social Worker, Marriage and Family Therapist, Professional Counselor, Clinical Psychologist or Registered Nurse. - Minimum of 3-5 years of direct clinical care experience with patients in facility-based and/or outpatient psychiatric or chemical dependency treatment - Strong clinical skills - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. - - Living our Values - Serving everyone with compassion and leading with empathy. - Stepping up and creating value by taking charge and acting when there is an opportunity. - Adapting in a changing world by recognizing our responsibility to be agile and respond quickly. - Nurturing growth and belonging by respecting and celebrating everyone for who they are. - Competencies - Self-motivated and the ability to assume a role in ensuring that all objectives are met - Ability to work independently to complete work assignments and team objectives/goals - Maintains curiosity and an eagerness to explore new knowledge and try new ideas and approaches - Excellent communication and interpersonal skills - Able to manage multiple tasks in a fast-paced, changing environment - Working Conditions - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls. - This role requires working from a fixed, designated workspace in your home and does not allow flexibility in work locations even within the home. - A hardwired internet connection is required along with ability to sit for extended periods using company-issued wired headsets and desktop equipment. We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health. This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

• Partner with new customers to understand their communications goals and translate those goals into effective platform configuration and onboarding workflows • Lead onboarding experiences that balance immediate setup needs with long-term scalability and adoption across Muck Rack’s platform • Guide customers through core workflows including monitoring, reporting, media database usage, and pitching, helping them understand how these capabilities connect over time • Configure and refine monitoring inputs (e.g., Trackers, Boolean logic, reporting structures), making thoughtful tradeoffs between precision, efficiency, and future flexibility • Help customers establish strong foundational context in Muck Rack (such as coverage, reporting structure, and monitoring strategy) that can support future feature adoption as the platform evolves • Project manage around 25 - 30 onboardings concurrently, coordinating closely with Customer Success Managers, Media Intelligence, and other internal partners to ensure smooth handoff post-onboarding • Educate customers not just on how to use the platform, but why certain setups and workflows are recommended • Surface customer feedback and patterns to internal teams to help improve onboarding motions, product experience, and long-term customer outcomes

• Become a Muck Rack product expert • Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders • Conduct 5-6 customer calls daily to provide detailed account walkthroughs, communicate setup requirements, educate on Muck Rack's capabilities, and document implementation details in Salesforce • Ensure all customers complete the required technical setup efficiently and in a timely manner • Leverage feedback for continuous improvement to the onboarding process to enhance efficiency and customer experience • Develop a deep understanding of customers' business and operational objectives

• Execute customer onboarding processes to build a strong customer relationship foundation • Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers • Track and document onboarding success against key milestones • Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks • Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges • Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible • Leverage feedback for continuous improvement to the customer onboarding process