Pay is $17.25 - $21.56 which may be below your state's minimum wage. Please take this into consideration when applying. Conduent is looking for an organized and detail‑focused Exceptions Processing Coordinator to support our customer account and financial operations. In this role, you will process refunds, research account history, assist with reconciliations, and help resolve chargebacks and returned checks. Responsibilities - Process closed account and open account refunds to customers - Research customer financial history and notate accounts when necessary - Generate production detail reports to perform and end of day close out - Assist with daily and monthly reconciliations of issued and outstanding checks - Respond to chargeback disputes and returned checks while adjusting customer account balances Requirements - Have a high school diploma - Have a minimum of (2) years of experience working in a financial or customer service role - Demonstrate proficiency with MS Office Suite, particularly Excel - Ability to work effectively from a home office Preferred - Hold an associate’s or bachelor’s degree Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions: - Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. Working For You Perks and rewards designed for you: - Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. - Retirement Savings: We will support you as you save for your future. - Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Join Us At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: - Bring your authentic self to work - Grow and thrive, both personally and professionally - Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.25 – 21.56. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Pipeline Development: Design and build end-to-end text extraction pipelines for policy, regulatory, fintech, and healthcare documents • Entity & Clause Extraction: Extract key entities (countries, companies, minerals) and structure policy clauses and obligations • Deep Learning & Transformers: Fine-tune BERT / RoBERTa for NER, text classification, and relation extraction tasks • LLM Integration: Leverage LLM APIs with structured output extraction, prompt engineering, and tool/function calling • Data Engineering: Build scalable Python pipelines for high-volume document processing with robust pre-processing for PDF, DOCX, and HTML • Schema & Graph Readiness: Define and enforce JSON schemas; ensure outputs are clean and compatible with knowledge graph ingestion • Accuracy Improvement: Evaluate model performance, track metrics, and implement feedback loops to improve extraction quality over time

Role Description We are hiring a hands-on NLP Engineer to build robust pipelines that convert policy, regulatory, fintech, and healthcare documents into structured, graph-ready data. You will own the full extraction lifecycle from raw text to clean, schema-validated outputs using classical NLP, deep learning, and LLM APIs. Qualifications - 3–5 years hands-on NLP engineering & real production pipelines, not just model experiments - Strong Python skills: OOP, async programming, packaging, and testing - NLP frameworks: spaCy, HuggingFace Transformers, NLTK - Deep learning: fine-tuning transformer models for sequence labeling and classification - LLM API integration: prompt engineering, structured outputs, and function/tool calling - Data pipeline experience: ETL, batch processing, and text pre-processing at scale - JSON schema design and validation using pydantic or json schema Requirements - Pipeline Development: Design and build end-to-end text extraction pipelines for policy, regulatory, fintech, and healthcare documents - Entity & Clause Extraction: Extract key entities (countries, companies, minerals) and structure policy clauses and obligations - Deep Learning & Transformers: Fine-tune BERT / RoBERTa for NER, text classification, and relation extraction tasks - LLM Integration: Leverage LLM APIs with structured output extraction, prompt engineering, and tool/function calling - Data Engineering: Build scalable Python pipelines for high-volume document processing with robust pre-processing for PDF, DOCX, and HTML - Schema & Graph Readiness: Define and enforce JSON schemas; ensure outputs are clean and compatible with knowledge graph ingestion - Accuracy Improvement: Evaluate model performance, track metrics, and implement feedback loops to improve extraction quality over time Benefits - Experience with legal, regulatory, or policy documents (contracts, compliance filings, government publications) - Familiarity with knowledge graphs or graph databases (Neo4j, RDF) - Document parsing tools: pdfplumber, Docling, Apache Tika - Domain knowledge in fintech or healthcare NLP - Exposure to information extraction benchmarks (CoNLL, DocRED, SciERC)

• Help build out the NLU workflows and workstreams • Define and deliver data annotation pipelines and guidelines • Annotate and review linguistic data • Collect data and perform data analysis • Label text for disambiguation and text normalization • Evaluate current system outputs and provide solutions • Translation and localization tasks • Creating and evaluating training and test sets • Prompt engineering