Title: NCEP Program Manager - Active TS/SCI required Location: USA, VA, Arlington Full Part/Time: Full-time Hybrid Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Program Delivery and Execution Job Qualifications: Skills: Cyber Security Training, Financial Management, Waterfall Model Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes Job Description: GDIT is seeking a Program Manager to support the National Cybersecurity Exercise Program (NCEP) efforts to enhance the security and resilience of the nation's critical infrastructure. This expanding program is part of the Cybersecurity and Infrastructure Security Agency (CISA) Exercises sub-division responsible for developing, designing, conducting, and analyzing exercises and workshops at the state, federal, regional, private sector, and international level. The exercises range from tabletop exercises intended to identify policy and process issues under a variety of authorities, with public and private sectors that incorporate network simulations to test command and control procedures, response mechanisms, and cross-sector coordination. Candidate must be local to the office; Some telecommuting allowed Specific duties, responsibilities and professional requirements for the position include: Duties: - Manages and is responsible for the successful completion of all tasks in assigned program area including technical work, financial and business development activities. - Supervises assigned technical and PMO staff, including subordinate supervisors, and performs personnel actions including hiring and performance evaluation. - Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems. - Manages profitability and revenue growth of assigned program. - Assures quality of program products, services, and deliverables - Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement. - Coordinates and monitors sub-contractor activities and administers subcontractor deliverables and finances. - Develops, reviews, and approves plans, schedules, and other program documents. - Prepares and provides various reports and technical reviews to senior management as requested. - Ensures compliance with relevant corporate and government policies and standards. - Responsible for organizing, directing, and managing aspects of contract operational support functions involving multiple complex and inter-related project tasks that often require managing teams of personnel. - Consult with customer and contractor personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations. - Establish and maintain technical and financial reports to show progress of projects to management and customers. - Organize and assign responsibilities to subordinates and oversee the successful completion of assigned tasks - Manages special projects as required. - Help identify continuing opportunities to expand the potential exercise opportunities across the program's stakeholder communities. - Continue to expand and deepen the employee's cyber expertise through self-study, and formal coursework opportunities. - Keep abreast of current cyber intrusion, security, and incidents and trends for potential exercise inclusion. Essential Qualifications: - Experience working with Cybersecurity and Infrastructure Security Agency (CISA) NCEP Branch - Understanding of ISD and CISA Exercises priorities - Experience developing and executing cyber exercises - Strong and demonstratable leadership abilities - Problem Solver - Experience in a rapid paced, time sensitive, high-quality environment - Expert written and verbal communication skills along with expert customer service - Proven ability to multi-task, prioritize commitments, and manage time effectively including attention to detail - Expertise using Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and SharePoint - Ability to respond to urgent and sensitive requests for information in a timely manner - Flexible, self-motivated, and able to adapt to changing circumstances - Time management and organizational skills Travel 10 - 25% PMP or equivalent - Candidate must possess a TS/SCI - Candidate must be able to obtain DHS Suitability. MA/MS, 10+ years of experience The likely salary range for this position is $161,500 - $218,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Hybrid Work Location: USA VA Arlington Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

• Own the End-to-End Support Journey: Manage entry points, routing, automation, knowledge management, and resolution quality for several of our new products and our core cards, transactions, and transfer products. • Build and Execute the Support NPS Roadmap: Translate contact taxonomy, NPS/VOC insights, QA results, and sentiment data into a clear plan that drives measurable impact on sNPS, FCR, and containment. • Lead with Data: Use analytics to prioritize high-impact initiatives, track outcomes, and inform decision-making. • Run Experiments and Drive Continuous Improvement: Partner with Analytics and Ops to test support flows (e.g., A/B, holdouts), evaluate outcomes, and scale what works. • Collaborate Cross-Functionally: Partner with Product and Engineering to define requirements for support tooling and automation; with Ops to land process changes; and with Risk/Compliance to ensure accuracy and consistency. • Empower Agents and Vendors: Create feedback loops that surface insights from the frontlines, improve content and training, and enhance agent performance and satisfaction. • Champion Operational Excellence: Maintain compliant SOPs, refine workflows, and ensure that process and knowledge updates keep pace with product evolution.

• Responsible for creating robust systems to support a diverse set of projects, programs, and funding sources, and setting and maintaining standards to ensure operational excellence across delivery • Support Senior Managers to identify and evaluate strategic and operational risks across programs, and ideate and execute strategies to mitigate risk • Lead internal program management coordination with global programs leads • Flex down to directly manage US programs as needed • Understand legal and regulatory context enough to triage and find appropriate solutions alongside Human Resources, Compliance, Legal teams, and external resources for portfolio hurdles (eg grant compliance) • Ensure US portfolio maintains procurement compliance, with rigorous evaluation of new and existing vendors/subcontractors and partnerships • Track and manage country-level risk framework, including identifying and implementing risk mitigation strategies • Serve as analytical support and thought partner, assisting team in clearing hurdles and bottlenecks to execution • Serve as analytical support and thought partner for portfolio and program budget development and oversight, working closely with Country Director, Senior Managers, and Finance Business Partners • Support Senior Managers to review project budgets; accountable for portfolio budget to actuals • May directly manage US team Senior Managers and Managers as needed and appropriate given program dynamics • Flex up to serve as representative of US team to executive leadership and senior external partners • Support the CD to build a strong team culture rooted in GD’s values. Cultivate and grow exceptional talent. • Lead internal coordination with global functional verticals (Compliance, Internal Audit, Safeguarding, People/HR, and Finance) • With CD, plan and cost current and future country office staffing structure, and align country vision to global constraints, priorities, and needs • Own and update team workplans to reflect current and new opportunities, incorporating data from program operations infrastructure.

About This Role: This is a unique opportunity to join the BTI Studio project management team, which impacts the Gartner client experience by ensuring our best practice, insight-driven content receives efficient writing, editing, and design support. As a Program Manager on this team, you’ll manage cross-department content production projects as the BTI Studio representative and take the lead in improving our systems and processes to drive efficiencies. Reporting to the Director, BTI Studio Project Management, you will work closely with writing, editorial, and design team managers; content creators and leaders across BTI; and other stakeholders key to Gartner’s ability to publish high-quality insights quickly. What You Will Do: - Plan and run projects and programs that help Gartner meet its content production goals by coordinating, implementing, managing, measuring, and monitoring the effectiveness of those programs. Influence the strategic direction and execution of all projects and initiatives. Capture operational and business requirements, and define requirements on behalf of BTI Studio for all cross-department programs. Manage projects start-to-finish, ensuring resources are used wisely and deadlines are met. - Communicate clearly and regularly with stakeholders of all levels, across regions and business units, to ensure everyone involved in a project understands expectations, has what they need to succeed, has a real-time view of project progress, and ultimately meets project goals and deadlines. For instance, you’ll set up regular check-ins; create reporting and tracking mechanisms; and document clear instructions for new processes and update them as things change. - Advocate for and drive complex and often ambiguous change efforts across BTI, on Studio’s behalf. Help teams adjust to and permanently adopt changes with a clear communication and transitional support strategy. - Guide leadership on which tools or methods will help us reach our goals. Track how well new processes are working by collecting feedback and analyzing data. If something isn’t working, figure out why and help us fix it. - Use your expertise and partnerships to identify and raise potential business risks proactively; identify and drive innovations; help Studio find the right balance between moving quickly and overcomplicating processes; and become the “go-to person” for all BTI Studio processes and systems. - Coach and support team members to develop their skills and provide seamless cross-team coverage when needed. What You Will Need: - Bachelor’s Degree or higher. - 7+ years’ experience supporting technology, publishing, and/or product strategy and programs within a large, complex global organization - Demonstrated track record of managing optimized processes, projects and programs in a global environment - Excellent written and oral communication skills and the ability to communicate effectively with a broad spectrum of roles and titles - Demonstrated attention to detail required - Demonstrated experience and track record applying change management best practices to strategies, projects and programs - Excellent negotiation, influencing, collaboration, communication, and presentation skills required - Exceptional business operations, project management, analytical, needs requirement & organizational skills, IT literacy, numeracy, initiative, problem solving, rigor and attention to detail, time management and prioritization skills. Solid understanding of and ability to use databases, analysis tools, and standard business reporting tools - Experience with Google Workspace (Google Docs, Sheets, Slides, and Drive) and MS Suite (Outlook, Teams) preferred. Experience with a content management system and/or project management system (e.g., ClickUp, Wrike, Asana, Monday, Smartsheet) strongly preferred - #LI-Remote #LI-LB1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 79,000 USD - 109,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:108788 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.