• Serve as the primary point of contact for prospective and existing patients • Provide exceptional customer service while guiding individuals through the patient journey • Manage patient inquiries, coordinating communication, educating patients on available products and services • Support the sales and clinical teams, ensuring a seamless patient experience • Receive, qualify, and track patient leads through the organization's CRM or lead management system • Contact prospective, current, and previous patients to provide education, answer questions, and generate new patient opportunities • Conduct outbound calls to follow up on patient inquiries, referrals, and ongoing patient needs • Build positive relationships with patients, providers, referral sources, and internal departments • Develop strategic outreach plans to support patient engagement and departmental objectives • Meet or exceed established call volume, response time, and performance metrics • Maintain accurate and timely documentation of all patient interactions within designated systems • Support continuous quality improvement initiatives to enhance the patient experience • Collaborate with clinical and operations teams to ensure efficient patient support and care coordination • Maintain confidentiality of patient information in accordance with HIPAA and company policies